Data Center IT Operations Technician

We are seeking a Data Center IT Operations Technician to support daily operations in a mission-critical data center environment. This role involves monitoring, troubleshooting, equipment installation, ticket handling, and operational support while following security, safety, and operational procedures., * Perform routine inspections, alarm response, ticket handling, and basic troubleshooting.

• Support server and network device verification, cabling, labeling, PDUs, and asset tracking.
• Assist with rack-and-stack, OS installation, hardware replacement, patching, and cable management.
• Update tickets, operation records, and shift handovers according to SOPs/EOPs.
• Support maintenance activities, device upgrades, configuration changes, and project implementation.
• Escort vendors and contractors during on-site activities when required.

Do you have experience in Firewall?, * 0-1+ years of experience in IT support, Help Desk, NOC, Field Support, hardware, network, or system support.

• Basic knowledge of Windows/Linux Server, TCP/IP, DNS/DHCP, VLAN/VPN, switches, routers, firewalls, fiber optics, and structured cabling.
• Familiarity with ServiceNow, Jira, GLPI, SOP/EOP, or SLA processes is a plus.
• Ability to communicate operational updates and escalations in English; Chinese is a plus.
• Willingness to work on-site, in shifts, and in emergency response situations.

Pulled from the full job description

• Opportunities for advancement, * Career growth opportunities in IT infrastructure and operations.
• Multicultural and fast-paced working environment.
• Competitive compensation and benefits package.

Pay: $4,000.00 - $4,700.00 per month