Cloud Operations Lead Engineer

AAA Club Alliance is currently seeking a Cloud Operations Lead Engineer to join our team in Wilmington, DE or Cincinnati, OH.

This role follows a hybrid schedule and requires on-site work Tuesday, Wednesday, and Thursday.

The Primary Duties of the Cloud Operations Lead Engineer are to:

• Lead design, deployment, and governance of GCP infrastructure using IaC and automation, ensuring secure, scalable, and efficient cloud operations with Azure interoperability where needed.

• Partner with Network, Security, Application Support, and Enterprise Development teams to ensure reliable, high-performing, and secure cloud services aligned to business goals.

• Act as a liaison between Cloud Operations, CCoE, and Enterprise Architecture, translating strategy into GCP-first operational standards and reusable infrastructure patterns.

• Guide teams on cloud architecture decisions, including GCP-native services (e.g., Cloud Run, GKE), and resolve complex design challenges.

• Build and govern reusable Terraform modules aligned to cloud standards, IAM policies, versioning, and tagging conventions across multi-cloud environments.

• Evaluate vendors and third-party solutions; support procurement decisions for cloud platforms, observability tools, and GCP services.

• Provide technical input on cost optimization, efficiency, resilience, and lifecycle sustainability of cloud services.

• Research and recommend emerging cloud technologies to advance GCP platform maturity and multi-cloud strategy.

• Implement and enforce GCP identity and access management (IAM), aligned with Azure RBAC where applicable.

• Own observability integration (e.g., Dynatrace, Grafana, GCP Cloud Operations Suite) to ensure monitoring, alerting, and root cause visibility.

• Lead incident response and root cause analysis for major cloud outages; drive cross-team resolution and risk reduction.

• Drive platform improvements focused on standardization, automation, security, and performance.

• Ensure documentation quality for Terraform, CI/CD pipelines, configurations, and operational processes.

• Oversee cloud security controls, compliance (including PCI), and disaster recovery alignment.

• Mentor engineers, lead peer reviews, and promote engineering standards across Cloud Operations.

• Represent Cloud Operations in cross-functional groups, support cloud enablement, training, and onboarding.

• Promote Information Security policies and a security-by-design culture.

• Other duties assigned.

• Bachelor's degree (BS/BA) or equivalent in Computer Sciences, Business Administration, or related field required. Equivalent combination of education, technical training, and experience will be considered in lieu of degree.

• Minimum 6 years of hands-on experience working with Google Cloud Platform (GCP), including architecting, provisioning, configuring, and managing services such as GKE, Cloud Run, VPC networking, IAM, and managed services, required.

• Minimum 4 years of experience with Microsoft Azure, supporting enterprise-scale infrastructure and hybrid/multi-cloud integration scenarios, required as a secondary skillset.

• Minimum 4 years of experience designing and maintaining infrastructure-as-code for cloud environments using Terraform, including reusable module development, version control, and organizational governance required.

• GCP Associate Cloud Engineer or Professional Cloud Architect certification required.

• Terraform Associate certification or similar infrastructure-as-code certification required.

• Azure Administrator Associate or Azure Solutions Architect certification preferred.

Knowledge, Skills, and Abilities:

• Lead in a collaborative environment, influencing engineering standards, practices, and platform maturity across teams.

• Manage multiple high-impact initiatives, balancing tactical execution with strategic priorities and delivering results with minimal oversight.

• Mentor engineers of all levels, lead peer reviews, and guide architectural discussions while strengthening operational capability through knowledge sharing.

• Perform advanced analysis of cloud infrastructure to identify risks, inefficiencies, and opportunities for scalable improvements across performance, security, and cost.

• Provide deep hands-on expertise in GCP (IAM, networking, organization structure, security controls) and working knowledge of Azure for hybrid integration.

• Lead design and troubleshooting complex multi-cloud environments with strong root cause analysis across platform, networking, and identity layers.

• Develop and maintain reusable Terraform modules and GitOps workflows, including state management, versioning, and policy enforcement.

• The starting base compensation for this position is $100,384 TO $149,158. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

• Comprehensive health benefits package.

• Up to three weeks of paid time off accrued during your first year.

• Annual Bonus Plan.

• 401(K) plan with company match up to 7%.

• Professional development opportunities and tuition reimbursement.

• Paid time off to volunteer & company-sponsored volunteer events throughout the year.

• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Health & Life Insurance, Short Term/Long Term Disability.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options

• Up to 2 weeks Paid parental leave