Tool Application Specialist

• Entering and Processing sales orders into our ERP system (SAP)
• Updating and Maintaining customer information in our CRM system (Salesforce)
• Answering heavy volume (at times) of "customer request" phone calls and emails
• Managing assigned territory and effectively building relationships with customer accounts
• Provide superior internal account management support to the outside Regional Sales Manager in assigned territory
• Managing blanket and special tool orders
• Processing RMA's (Return's)
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Helping in the shipping department on heavy volume days
• Communicating and coordinating with co-workers as part of a small sales and service team
• Work closely with Production, Marketing, Shipping, and Sales, most of whom are outside the office and USA
• Continuously learn and expand knowledge of our product line
• Ability to accurately communicate all technical specifications and provide "basic" technical support to customers

Do you have experience in Manufacturing facility?, * 3 years minimum related customer service in a manufacturing company experience

• Strong verbal and written communication skills
• Ability to multi-task in fast paced team environment
• High Level of accuracy and attention to detail
• Excellent time management, organization, and prioritization skills
• Ability to build and sustain positive relationships with co-workers and customers
• Self-starter with a solid ability to manage work and customers with minimal supervision
• Strong computer aptitude with Microsoft Office Products
• Familiarity with an ERP system- prior SAP Systems experience a plus
• Comfortable with web-based applications such as Microsoft SharePoint and Salesforce
• A leader willing to take initiative and assist and follow through on tasks
• A team player willing to help with the small office "extra" work that may fall outside of the regular job responsibilities.
• Eligible to work in the United States

Pulled from the full job description

• Continuing education credits
• Pet insurance
• AD&D insurance
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance, * 12 paid holidays
• Pet Insurance
• Excellent Medical, Dental, and Vision insurance
• Short Term Disability, Long Term Disability, Life Insurance & ADD
• FSA, HSA
• Employee Assistance Program
• 401k with matching up to 5%, immediately vested
• Tuition and Continuing Education Reimbursement
• Professional Growth Opportunities

More than Tools Mikron Tool is an international leader in the development and manufacture of carbide cutting tools. We are a Swiss company that is constantly growing, driven by a passion for innovation and technology. We specialize in the production of small and medium-sized high-performance tools for machining the most challenging materials, such as stainless steels, heat-resistant alloys and titanium. In one of the most modern technology centers for micro-machining, we also develop holistic machining processes - including for customer projects. Thanks to our expertise, we develop sustainable, efficient and somewhat 'crazy' machining solutions, offering high added value for our customers.