Sr. UI/UX Designer (Customer Service Portal)

The role involves investigating user experience design requirements across digital assets and formulating a comprehensive UI/UX strategy aligned with the pre-paid phone brand you are working with. Responsibilities include producing high-quality design solutions such as wireframes, visual designs, flow diagrams, storyboards, site maps, and prototypes. It also entails designing and testing UI components like navigation menus, CTAs, banners, and page layouts to optimize user interaction. Collaboration with marketing teams and both internal and external designers is key to delivering tailored digital experiences. The position requires providing guidance on UX research methodologies, adhering to design standards, and demonstrating proficiency in shared design tools. Additionally, it involves identifying design challenges, generating, and refining multiple credible solutions, and working both independently and collaboratively to solve complex problems while thoroughly documenting and evaluating concepts based on prototype feedback.

• 7-10+ years of experience as a UI/Visual Designer

• Expert level Figma file experience

• Experience designing for retail/ecommerce digital channels (websites & mobile apps)

• Strong documentation skills within Figma

• Strong collaborator and ability to give pro-active updates daily & weekly