IT Support Coordinator

The IT Coordinator is a hands-on technical role dedicated to implementing, optimizing, and maintaining enterprise applications and systems. This team member takes active ownership of identity access management, hardware lifecycle deployment, and SaaS automation tools. You will work closely with cross-functional teams to deploy smart, scalable solutions that maximize employee productivity and keep our digital workspace running seamlessly.

Primary Objectives

Performs intermediate work performing technical and paraprofessional level duties in one or more assigned information technology areas, including troubleshooting technology problems, managing user accounts, performing maintenance and updates, serving as a liaison between users and professional level support teams, escalating complex issues; and deploying solutions; performing related tasks as apparent or assigned. Supervision Exercised None, * Provides technical support and assistance to County employees, troubleshooting hardware, software, systems, and network issues; resolving them in a timely manner

• Creates, updates, and manages user accounts and permissions within County systems to ensure secure access for employees.
• Assists with the deployment of County-approved solution packages across various devices and systems to ensure consistency and compliance.
• Ensures that County devices meet security standards by applying updates, security patches, and monitoring compliance with County IT policies.
• Maintains detailed records of support requests, resolutions and system changes. Documents procedures and provides feedback for continuous improvement of IT support services.
• Pulls and terminates network cables, punches cables into patch panels, ensuring proper alignment and strong connections. Tests installations with cable testers to verify performance and troubleshoot connectivity issues using diagnostic tools.
• Educates County employees on the use of software, equipment, and best practices, providing training and guidance as needed.
• Tracks and manages County technology assets, ensuring accurate inventory records and the proper allocation of resources.
• Safely decommissions outdated or damaged equipment by wiping data, removing County software, and ensuring proper disposal or recycling in accordance with County policies and regulations.
• Represents the County with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.
• Contributes effectively to the accomplishment of team or work unit goals, objectives, and activities., The characteristics listed below are representative of the physical demands, physical agility, sensory requirements, and environmental exposures required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
• This work requires the regular exertion of up to 10 pounds of force, frequent exertion of up to 25 pounds of force and occasional exertion of up to 100 pounds of force.
• Work regularly requires sitting, speaking or hearing, using hands, reaching with hands and arms and repetitive motions; frequently requires pushing or pulling; occasionally requires standing, walking, climbing or balancing, kneeling or crawling and tasting or smelling.
• Work requires close vision, ability to adjust focus, depth perception, color perception and peripheral vision; vocal communication is required for conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to receive detailed information through oral communication and/or to make fine distinctions in sound.
• Work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, use of measuring devices, assembly or fabrication of parts within arms length, operating machinery, operating motor vehicles or equipment and observing general surroundings and activities.
• Work is generally in a moderately noisy location (e.g. business office, light traffic).
• Work frequently requires working near moving mechanical parts; occasionally requires exposure to fumes or airborne particles and exposure to the risk of electrical shock.

ACKNOWLEDGEMENTS i. Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation. ii. Employment is contingent upon successful completion of background/screening. iii.Douglas County participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each applicant's Form I-9 to confirm work authorization. All candidates who are offered employment must complete Section 1 of the Form I-9 along with the required proof of their right to work in the United States and proof of their identity prior to starting employment. Please be prepared to provide required documentation as soon as possible after the job offer is made. iv. This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities and other essential functions expected of the incumbent. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Incumbent may be asked to perform other duties as required.

Douglas County provides benefits to full-time employees. Benefits are prorated for part-time employees working 20-29 hours per week. Part-time employees working 19 hours or less, as well as on-call employees, are not eligible for benefits.

No Nevada State income tax.

Retirement - Public Employees' Retirement System of Nevada (PERS) Douglas County contributes 36.75% of an eligible regular member and 50% of an eligible Police and Fire member's salary for retirement.

Do you have experience in Hardware maintenance?, Do you have a Associate's degree?, * Position requires an Associate or Technical degree related to Information Technology and two (2) years of experience installing, troubleshooting and maintaining computers and software in an Enterprise environment; OR an equivalent combination of education, training and experience.

CERTIFICATIONS/LICENSES

• None

Pulled from the full job description

• Tuition reimbursement

• Health insurance

• Vision insurance

• Dental insurance

• Life insurance

• Employee assistance program

• Disability insurance, Deferred Compensation Plans - Employees have the option to participate in a deferred compensation program through VOYA, which is funded by the employee. Employee Perks

• Vacation: Accrued at the rate of 4.6154 hours per pay period, or 120 hours per year (increase with years of service).

• Sick Leave : Earned at the rate of 3.6923 hours per pay period, or 96 hours per year.

• Holidays: 12 paid holidays per year.

• Employee Recognition Programs

• Annual Gym Membership

• Employee Assistance Program (EAP)

• Tuition Reimbursement Programs

Health Insurance As a Douglas County employee, you'll enjoy a comprehensive benefits package with several medical plan options, plus dental and vision coverage, life insurance, and disability insurance. Benefits start on the first of the month after a 60-day waiting period. To learn more about our health insurance and employee benefits, please visit our website for details.

Compensation Douglas County uses a Pay for Performance compensation system, where employees receive annual performance evaluations and may be eligible for merit-based salary increases. Qualified employees can earn up to a 3% merit increase on their anniversary date, and may also receive an annual Cost of Living Adjustment (COLA) during the first pay period of each fiscal year, based on the Consumer Price Index, up to a maximum of 5%. In addition, eligible employees who demonstrate exceptional, above-and-beyond performance may receive further compensation through the County's Recognition of Excellence Program.