Technical Support Engineer

As a Technical Support Engineer, you will be responsible for remotely resolving technical issues related to connectivity, hardware, and VPN solutions. You will work directly with customers and internal teams to analyze, resolve, and where possible structurally improve technical challenges. You will be close to both the technology and the customer. This means switching between troubleshooting, configuration, and explanation. No two days are the same, and it is often up to you to quickly get to the core of a problem, even when not everything is immediately clear., Technical support

• Handling and resolving support requests via phone, email, and ticketing systems
• Supporting customers with SIM card, connectivity, and VPN-related issues
• Guiding customers in the use of Remote Access VPNs and connecting equipment

Hardware and configuration

• Configuring routers, gateways, and modems according to internal guidelines
• Supporting the setup of 4G/5G solutions
• Checking and testing hardware configurations

Analysis and troubleshooting

• Analyzing logs and network behavior
• Identifying causes of outages and incidents
• Independently resolving technical issues or escalating them in a timely manner

Collaboration and escalations

• Working together with Network Operations, SysOps, and Group Support on more complex issues
• Coordinating with Customer Success and Sales where needed

Systems and portals

• Working with internal and external portals, including the Cisco Jasper Portal
• Correctly documenting incidents and solutions in the ticketing system

Documentation and improvement

• Documenting solutions and procedures
• Contributing to knowledge articles and internal documentation
• Identifying structural issues and helping improve processes and solutions

Do you have experience in VPN?, * MBO+/Bachelor working and thinking level, preferably in IT or network engineering

• Experience in a technical support environment is a plus
• Basic knowledge of networking (IP, DNS, DHCP, VPN, NAT, routing) is a plus
• Experience with routers and 4G/5G equipment (e.g. Teltonika, Cisco, Advantech) is a plus
• Strong analytical skills and a structured approach to problem solving
• Customer-oriented with strong communication skills in both Dutch and English
• Curious and eager to learn, with the drive to further develop technical knowledge, You enjoy investigating technical problems and do not stop until you understand what is going on. You can easily switch between technical work and communication and stay calm under pressure. You think in solutions and take ownership of your work., Would you like to work in a role where technology, customer interaction, and problem solving come together? Then this position could be a great fit for you.

What we offer

• Working in a fast-growing international organization
• Plenty of room for development within networking and IoT technology
• Competitive salary based on experience
• Bonus scheme
• Working in a technically strong and committed team
• Informal working environment with short communication lines

Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we're more than that. Our mission? To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain. Innovation is in our DNA, and we have an insatiable hunger to 'wow'! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities., The Internet of Things (IoT) is like the magical glue that keeps the world connected! From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere-even if you don't realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected., Every company says they are an award-winning market leader, and yes, we are that too in the world of IoT connectivity. But we are more than that. Our mission is simple: to make IoT management so easy that every device, anywhere in the world, stays effortlessly connected. With more than 18 million active IoT connections across 165 countries and direct partnerships with over 50 mobile networks, we provide access to more than 750 networks worldwide. This allows us to deliver value throughout every stage of the IoT chain. Innovation is part of who we are. We continuously improve, collaborate closely, and go the extra mile to genuinely help our customers succeed., Join Wireless Logic Benelux and help keep customers connected worldwide. We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible. Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world's diverse voices both internally and externally to ensure success in our mission.