Technology Products Support Officer

We're looking for a Technology Products Support Officer to join our Komatsu Technology Team based at our Redditch Head Office. This is an exciting opportunity to work with cutting-edge machine control and smart construction technology, supporting both customers and internal teams across the UK., * Providing first-line technical support for Komatsu Technology products, including Komatsu iMC machines, Smart Construction products, 3DMG and aftermarket systems such as Topcon, Trimble, Leica and Tilt Rotators

• Supporting customers and internal teams via telephone, email and remote access systems
• Assisting machine operators, engineers and sales teams with product and software queries
• Managing and responding to support requests through the ticketing system, ensuring agreed response targets are achieved
• Producing reports and analysis relating to customer support activity
• Building strong working relationships with customers and colleagues to deliver excellent customer service
• Supporting the continued growth and effective use of Komatsu technology products across the business

Do you have experience in Microsoft Outlook?, Essential:

• Good knowledge of Microsoft Office packages, including Outlook and Excel
• Strong technical aptitude with excellent problem-solving skills
• Good interpersonal and customer care skills
• Ability to work independently and manage workload effectively
• Proactive and organised approach
• GCSEs Grade A-C (or equivalent)

Desirable:

• Previous experience in a similar support or technical role
• Excellent IT skills
• Experience using CRM systems
• A consultative approach when supporting customers
• Basic understanding of GNSS/GPS technology within earthworks or civil engineering environments
• A willingness to continually learn and develop technical knowledge

Full-Time | Permanent Office-Based | 5 Days Per Week

Are you technically minded with strong customer support skills and an interest in construction technology and innovative equipment solutions?, Why join McHale Komatsu?

• Opportunity to work with industry-leading technology and equipment
• Supportive and collaborative team environment
• Career development opportunities within a growing business
• Work with innovative products shaping the future of construction technology
• Be part of a reputable and well-established organisation with a strong people-focused culture

What we can offer you:

• Competitive Salary
• Employee Assistance Programme
• On the job training and progression
• Cycle2Work Scheme
• Company Pension Scheme
• Death in Service Benefit

At McHale Komatsu, we are proud to be one of the largest construction equipment distributors in the UK. We supply some of the world's most exciting and innovative equipment, including Intelligent Machine Control (iMC) technology and Hybrid Excavators, helping customers improve efficiency and reduce environmental impact. We're passionate about supporting our local communities, developing our people, and creating an environment where enthusiastic and motivated individuals can build long-term careers within a well-respected and growing business. Known for our quality, innovation and friendly culture, we are always looking for talented people to join the team.