IT Engineer - Schools - L1/L2 - North Somerset / Bristol Area - £27k to £30k

We are seeking a proactive and technically skilled Field-Based IT Technician (L1/L2) to join our Education Support Team covering Bristol and North Somerset.

This role involves providing on-site and remote IT support to schools, alongside assisting with installations, upgrades, and project work. You will work closely with school staff, becoming a trusted extension of their internal team while delivering exceptional customer service and technical expertise.

The role is primarily field-based, with flexibility to work from home outside of scheduled site visits. You'll also receive support from our helpdesk and senior engineering teams when required.

Key ResponsibilitiesOn-Site Support

• Conduct scheduled visits to schools to provide IT support and resolve logged tickets
• Respond to emergency call-outs where required
• Carry out IT installations and project work
• Build strong relationships with school staff and key stakeholders
• Ensure customers receive a responsive and professional service
• Identify opportunities where additional Soltech IT services may add value

Remote Support

• Provide remote troubleshooting and technical support via phone, email, and ticketing systems
• Act as the primary contact for allocated customers
• Perform system configuration changes and liaise with third-party providers
• Maintain accurate documentation and update helpdesk records
• Monitor systems proactively using remote monitoring tools
• Manage backups, patching, and infrastructure maintenance with minimal disruption

Do you have a valid Driving License license?, Do you have experience in Windows?, We are looking for someone who combines strong technical knowledge with excellent communication and problem-solving skills., * Previous experience in an IT support role within:

• a school or education environment,
• a business IT support role, or
• a managed service provider (MSP)
• Excellent customer service and communication skills
• Ability to work independently and manage workloads effectively
• Strong troubleshooting and analytical abilities
• Full UK driving licence and access to a vehicle
• Willingness to undergo an enhanced DBS and safeguarding check

Technical Skills (Beneficial)

Experience with any of the following would be advantageous:

• Windows desktop and server operating systems
• Apple/macOS and iPad support
• Microsoft 365, Azure, Intune, SharePoint, and Teams
• Active Directory and Group Policy
• Google Workspace, Chromebooks, and Google Classroom
• Networking technologies including VPNs, VLANs, firewalls, switches, and Ubiquiti WiFi
• Virtualisation platforms such as VMware or Hyper-V
• SCCM and PowerShell scripting
• JAMF or other Apple MDM platforms

You should be comfortable supporting a range of technologies across cloud, on-premise, and hybrid environments.

Pulled from the full job description

• Employee discount
• Bereavement leave
• Free parking
• Additional leave
• Private dental insurance
• Company pension
• Private medical insurance, Salary: £27,000 - £30,000 per annum Schedule: Monday to Friday Additional Benefits: Bonus, commission schemes, mileage expenses, private healthcare, training opportunities

About Soltech IT

At Soltech IT, we provide reliable and customer-focused IT support services to schools and businesses across the South West of England. With extensive experience in the education sector, we pride ourselves on delivering practical ICT solutions backed by excellent customer service.

We are a supportive, flexible, and inclusive company that values collaboration, technical excellence, and professional development., * Competitive salary (£27,000 - £30,000)

• Annual bonus of up to £1,200
• Individual and team commission schemes
• Mileage and expenses fully reimbursed

Healthcare & Wellbeing

Private medical and healthcare cash plan including:

• GP consultations and diagnostics
• Prescriptions and vaccinations
• Dental and optical cover
• Physiotherapy and therapy treatments
• Hospital and A&E support
• Cover for up to 5 dependent children (up to age 18), * 20 days holiday plus bank holidays
• Additional paid leave over Christmas and New Year
• Company pension scheme
• Employee discounts
• Free parking
• Company laptop or MacBook
• Ongoing training and career development
• Friendly and supportive team culture

Job Type: Full-time

Pay: £27,000.00-£30,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Private dental insurance
• Private medical insurance