IT Trust Manager

• Ensure a consistent, high-quality IT support service across all trust sites.
• Act as the lead for onsite IT services, providing advanced troubleshooting and acting as an escalation point.
• Manage, mentor and develop the onsite IT support team, including workload prioritisation and performance oversight.

Stakeholder Management & Communication

• Act as the primary liaison between the trust, CTS Account Managers, senior engineers and leadership teams.
• Provide specialist advice and technical guidance to clients and stakeholders.
• Communicate technical information clearly to a range of audiences.

IT Strategy & Continuous Improvement

• Support planning, development and continuous improvement of IT systems and learning facilities.
• Identify system improvements and contribute to long-term IT strategies.
• Analyse support data and produce reports to inform service development.

Technical Delivery & Infrastructure

• Manage and maintain IT infrastructure including networks, servers, cloud platforms and end-user devices.
• Support and administer Active Directory, Azure AD, Microsoft 365 and Google Workspace.
• Lead or support infrastructure design and implementation with senior engineers.

Operations & Service Management

• Ensure effective helpdesk management, ticket resolution and SLA adherence.
• Monitor system performance, run diagnostics and maintain asset and inventory records.
• Follow and implement disaster recovery, backup and security procedures.

Projects & Implementation

• Lead and support IT projects, including school holiday deployments.
• Coordinate with stakeholders to ensure successful delivery of project outcomes.
• Support equipment rollout, testing and lifecycle processes.

Compliance, Security & Governance

• Ensure compliance with safeguarding, data protection (GDPR), health & safety and security policies.
• Maintain robust IT security, backup and malware protection systems.
• Ensure proper asset disposal and regulatory compliance (e.g. WEEE).

General Responsibilities

• Provide regular reporting on IT service performance.
• Participate in trust working groups and contribute to organisational objectives.
• Undertake additional duties as required, including occasional out-of-hours work.

Do you have experience in Sage?, Do you have a GCSE?, GCSE - Grade 5+ in Maths and English or equivalent

Relevant A-Level, BTEC, NVQ or T-Level qualification

Industry certifications (e.g. Microsoft, Cisco, Aruba, Apple) - desirable

Experience

3-4 years' progressive experience in an IT support environment

Experience within the education sector - desirable

Technical Knowledge & Skills

Strong understanding of wired and wireless networks and devices

Proven troubleshooting and problem management capabilities

Personal Attributes

Strong attention to detail and commitment to quality

Ability to work independently and collaboratively under pressure

Effective interpersonal skills, with the ability to support non-technical users

Proactive, with the ability to use initiative and adapt to changing priorities

Due to the nature of this role involving visiting education establishments successful applicants are required to provide an enhanced DBS disclosure. Disclosure expense will be met by CTS.

At CTS we are committed to safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work with us. This post is subject to a range of vetting checks, including a criminal record disclosure.

Salary: £40,000 - £45,000 per annum

Benefits: 25 days holiday, auto-enrolment company pension scheme, sage benefits, death-in service, option to buy additional holiday days scheme

Class Technology Solutions Ltd (CTS) is a leading provider of ICT solutions to the education sector in the UK. With over 20 years' experience, CTS has a proven track record of delivering high-quality, reliable, and quality solutions to school and colleges. With a team of experienced IT professionals CTS are dedicated to helping our clients get the most out of their technology. CTS are looking for an IT Trust Manager to be based across the sites for one of our Academy Trust customers. This is an exciting time to join CTS as we grow to enhance our services and offerings. If you are looking for a company where you can make a real impact and be part of something exciting, then we encourage you to join our team. CTS are looking for talented and motivated individuals who are eager to learn and grow.