IT Support Specialist

As our IT Support Specialist, you will be the core guardian of our digital environments. You won't just be closing tickets; you'll be troubleshooting complex hardware and software issues, optimizing cloud ecosystems, and ensuring that our internal operations and external client systems run flawlessly., * Advanced Troubleshooting: Diagnose, investigate, and resolve 1st to 2nd-line hardware, software, network, and infrastructure issues for both local and remote users.

• Cloud & Infrastructure Management: Maintain and optimize core cloud platforms (Microsoft 365, Azure, Google Workspace) and internal network configurations (VPNs, firewalls, routing).
• Cybersecurity Support: Manage user permissions, enforce security protocols, and ensure system backups and anti-malware tools are active and uncompromised.
• Deployment & Asset Tracking: Set up, configure, and patch new laptops, workstations, and peripherals, maintaining an accurate IT asset inventory.
• Proactive Improvement: Spot systemic tech bottlenecks and recommend innovative hardware or software upgrades to elevate team productivity.

Who You Are

• The Ultimate Technical Sleuth: You don't just deploy quick fixes; you love figuring out why a system failed and building long-term solutions to stop it from happening again.
• A People Champion: You speak human, not just binary. You can break down complex technical solutions into friendly, clear advice for non-technical colleagues.
• Calm & Resourceful: When an critical system drops, you stay cool, map out a logical restoration plan, and manage expectations with total professionalism.
• Tech-Curious: You naturally stay up-to-date with emerging tech trends, software updates, and IT security best practices.

Do you have experience in macOS?, * 2+ years of experience in an IT Support, Technical Helpdesk, or Systems Support role.

• Strong proficiency operating across Windows and macOS environments.
• Hands-on administration experience with Microsoft 365, Azure, Active Directory, or AWS.
• Solid understanding of core networking principles (TCP/IP, DNS, DHCP, Lan/Wan).
• Recognized IT certifications (e.g., CompTIA Network+/Security+, Microsoft Certified Associate) are highly desirable.

Pulled from the full job description

• Financial planning services
• Annual leave
• Life insurance
• Company pension
• Company events
• Transport links
• On-site parking, * The Location: Work from Office 44 in Finnieston-surrounded by Glasgow's best indie coffee shops, incredible food spots, and excellent transport links.
• Continuous Learning: We back your ambition. We provide financial support and allocated study time for you to achieve further professional IT certifications.
• Modern Tools: Work with premium hardware and the latest software stacks to make your job smoother and more efficient.
• Perks: 25 days annual leave (plus bank holidays), competitive company pension, relaxed dress code, and a vibrant team environment with regular social events.

At Debonairtechnologies, we believe that business IT should be seamless, secure, and-above all-smart. Based in the vibrant, trendy hub of Finnieston (Office 44), we provide premium technology solutions and infrastructure management that keeps our clients ahead of the digital curve.