IT Technician

This is not a "help desk" role but an exciting opportunity to join a growing IT team within a forward-looking and technically challenging environment. Due to the fast-paced environment we don't operate a ticketing system, instead we operate on a first call/first fix basis, adopting a pre-emptive rather than reactive methodology. We are very much and deliberately focused on self-hosting services rather than operating "in the cloud".

You will play a key role in maintaining day-to-day operations and to be involved with project work.

This role is located in Lymington, Hampshire and is an in-person role at that site. Travel to other sites is part of the role, including a monthly visit to our Ramsgate office; a full clean UK driving license and own transport is therefore required.

Role Responsibilities

Key tasks and responsibilities will include:

· On demand deskside and remote support to enable colleagues to meet tight deadlines

· Laptop and desktop builds and rebuilds following defined build instructions

· User account management both active directory and Microsoft 365

· New starter hardware preparation and handout

· Assisting with the building of specialist hardware deployments for survey vessels

· Provide support for internally developed systems

· Network configuration and setup (for vessels and temporary site offices)

· Racking of server hardware and network equipment

· System monitoring, including backup software, server health, and network monitoring

· Assisting the IT Manager as required

Do you have a valid Driving License license?, Do you have experience in Windows?, · Have approximately 2 years or more working in a similar role

· You will be self-motivated and a self-starter

· High level of attention to detail

· Able to work on your own or under the direction of the IT Manager

· You must be able and comfortable to move heavy equipment, carrying out physical tasks, and ideally will be comfortable with using tools at a DIY level

· No security clearance is currently required, but will likely change in the future. The ability to pass an enhanced DBS check would also be required

· Any level of formal IT qualification

· Living within commuting distance of Lymington or willing to relocate

· A willingness to work outside office hours and in field base locations when required

· A right to work in the UK

· Full valid UK driving license

Desired but not essential experience & attributes:

The nature of our work demands a keen focus on security, so demonstrable experience of working in a secure environment is an advantage. This role would suit someone from an IT role in secondary or higher education wishing to progress.

Ideally you will have experience of as much of the following as possible:

· Windows 11 Pro

· Windows Server operating systems

· Virtualisation using Hyper-V

· Linux and Docker

· Office 365 (installed and online)

· HP and Supermicro server hardware

· Dell Laptops

· High-end desktop hardware

· Ubiquiti network equipment (switches, wireless, firewalls)

· Altaro Hyper-V Backup

· Atera RMM

· Microsoft SharePoint Server

· 3CX administration

· SQL administration

· Coding experience (Python, SQL, etc)

Core attributes and conduct

• Adhere to moral and ethical principles in all interactions
• Be inclusive, respectful and team-focused
• Highly organised with the ability to manage tasks and priorities effectively
• Being open and honest in communication and operations
• Celebrate other people's successes - raise each other up
• Contribute to a cooperative and supportive work environment
• Ensure the confidentiality and security of data and company information
• Maintain high levels of professionalism within the team

Pulled from the full job description

• Annual leave
• Sick pay
• Employee assistance programme
• Free parking
• Company pension
• Private medical insurance
• Casual dress, * Providing a positive feedback loop to improve quality and practices
• Take ownership of your training/development
• Work safely - your safety and that of others
• Possess the energy, drive and commitment to further the work of the company

Company Benefits

• 33 days of annual leave per year (including Bank Holidays)
• Private Medical Insurance Programme (Bupa)
• Pension 5% Matched
• Flexible working hours outside of active project delivery periods
• Continuous training and development opportunities
• Cycle to work scheme (salary sacrifice)
• Modern, environmentally friendly office with sit down/standing desks
• An Employee Assistance Programme, providing trained wellbeing and counselling practitioners and 24/7 telephone support
• Free eye tests
• Free team lunch on a Wednesday
• Great team culture
• Sport socials, * Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Private medical insurance
• Sick pay