IT Systems Administrator

Enrich the lives of older adults through community, choice, and continuing care in the IT Systems Administrator role. The IT Systems Administrator is responsible for maintenance, repair, configuration, and reliable operation of all Wesley IT computer systems, network servers, services, applications and virtualization to enable maximum system performance, uptime, and security. Including responsibility for all internet and phone services provided to Wesley residents. Find your sense of belonging at Wesley!

You will provide continuing care through these responsibilities

Essential functions of this position include the following.

• Administer servers, desktop computers, routers, switches, firewalls, VOIP phones, smartphones, software deployments, and oversee all system configurations.
• Installation, maintenance, repair and troubleshooting of system servers, desktops, storage arrays, UPS and datacenter related systems.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Provide documentation and technical specifications to IT staff for planning and implementing upgrades to IT infrastructure.
• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
• Responsible for capacity and storage planning.
• Support helpdesk when needed as a third-tier role.
• Complete on-call assignments according to rotation schedule.
• Manage the administration of Active Directory user and group accounts, privileges, group policies and standard software configurations.
• Management of System Backups and Recovery, System Process and technology improvements.
• Maintenance and troubleshooting of Exchange, MS Office, IIS, DHCP and DNS servers, services and applications.
• Patch management and network administration.
• Administer and maintain systems utilizing vulnerability management systems in accordance with cyber security policies and best practices.
• Any other duties and special projects assigned.

Do you have a valid Driver's License license?, Do you have experience in Vulnerability management?, Do you have a Bachelor's degree?, * Bachelor's degree in computer science, information technology, or equivalent work experience (4+ years) with certifications.

• System administration and IT certifications in Microsoft product lines and networking are desired.
• Must enjoy working and communicating with aging adults.
• Active Directory Management across multiple sites using multiple controllers.
• Group Policy Management.
• SQL Query writing.
• Advanced Hyper V and/or VMWare (Backup, Replication, Clustering).
• Firewall configurations (Routes, VLANs, VPNs).
• Advanced PowerShell scripting.
• Excellent verbal written communication skills, including presentation and interpersonal skills with peers and managers.
• Windows Server administration (Patching, Backup and Upgrade).
• Experience with specialized software configurations.
• Skilled in maintaining phone systems, data, voice hardware and software; investigates and resolves system issues; researches, analyzes, isolates and resolves errors.
• English language proficiency required.
• Advanced M365 administration.
• Experience using a patching system.
• 4-5 years of database, network administration and system administration experience.
• Working knowledge of virtualization, Hyper-V and/or VMware.
• Working knowledge of networking software, hardware, and networking protocols.
• Experience with automation tools.
• Experience supporting and configuring PBX/VOIP communication systems.
• A proven history of implementing IT strategy and plans.
• Experience implementing operational best practices.
• Knowledge of security, storage, data protection, and disaster recovery protocols.
• Experience working with a ticketing system.
• Change management experience a plus.
• Experience with network and phone cabling (Testing and Tracing).
• Experience managing I.T. projects with vendors and internal staff.
• Experience supporting MS Office suite utilizing MS Outlook with Exchange online and on-premise.
• Driving is an essential function and/or a legitimate business purpose of this position; therefore, a valid driver's license is required as a condition of employment.

Physical, environmental, and mental requirements

• Ability to lift, carry, pull/push up to 50 lbs.
• Ability to access space-contained areas.
• Ability to commute across communities.
• Ability to stand, walk, and sit for prolonged periods of time including extended hours on special projects.

Pulled from the full job description

• 403(b)
• Health insurance
• Paid time off
• Paid sick time
• Employee assistance program
• Paid holidays

Full job description

We understand that finding a place to belong is important. At Wesley, we care about your development, we are committed to continuous improvement, and we all grow together.

Wesley is a place where your energy and enthusiasm are welcome and your talents are developed. A place where you feel recognized, valued and rewarded. A place where you can dedicate yourself to caring for others, knowing that you are part of an organization that is equally dedicated to caring for you and your career.

Our Total Rewards philosophy takes a balanced approach, designed to support employees at every stage of their career journey. We review our offerings annually to ensure they remain meaningful. In addition to competitive wages and a commitment to pay equity, we offer the following benefits and other compensation:

Health Insurance Benefits

• Employees, and their families if elected, can participate in medical insurance (full time and ACA eligible), dental (full time), vision (full time) and group life (employee only coverage - full time).

Time Off Holidays

• We offer a combined paid time off (PTO) policy which incorporates state paid sick leave with company paid time off at an accrual rate of 0.0607 per hour worked, equivalent to 120 hours of PTO at 2,080 hours worked in a year. The PTO accrual rate increases after two years of service and again after five years of service.
• We offer 6 Paid Holidays (8 hours - full time, 6 hours - part-time per event, excluding on-call staff) and 1 Personal Holiday of Choice per year (excluding on-call staff).

Retirement Financial Well-Being

• Retirement planning is encouraged through our 403(b) plan that includes a generous 100% company match on the first 4% of earnings an employee contributes. There is a 5-year vesting schedule for the company match, and minors are ineligible for the company match.
• Gain access to your net earnings when you need it with on-demand pay through Dayforce Wallet.

Perks Wellness

• To assist employees with challenges outside of the workplace, Wesley offers an Employee Assistance Program (EAP), which is 100% company paid. Additionally, Wesley Community Foundation provides grants to qualifying employees for both emergency assistance and educational advancement.
• A food and beverage discount of 50% is available to all employees at any Wesley bistro and marketplace.

Recognition That Matters

• The efforts and contributions of our valued employees are celebrated on our best-in-class recognition and reward platform, Inspire. Points earned for assorted reasons may be redeemed for a variety of merchandise, gift cards, cash cards, tickets, travel and other experiences selected by the employee.

Wesley is two-time winner of the LeadingAge Washington Excellence in the Workplace Award.

This summary is intended to reflect the most reasonable and genuinely expected offering of benefits and other compensation for the posted job. The official website for all Wesley job postings is https://wesleychoice.org/careers/. Wesley is not responsible for content on third-party job boards. Salary ranges, benefits and other compensation are subject to change.