IT Systems and Support Specialist

The College of Medicine at Florida Atlantic University is seeking an IT Systems and Support Specialist in Boca Raton, FL., + Provide day-to-day administration and operational support for servers, systems, and applications, including performance monitoring, patching, updates, and upgrades.

• Configure, deploy, and maintain servers, virtual machines, and network storage systems; ensure backup, recovery, data security, and physical device security.

• Perform troubleshooting and diagnostics for servers, networks, and enterprise systems; assist with planning and implementation of major information systems.

• Manage Active Directory and Intune: user and group management, device provisioning, configuration and compliance oversight, script development and deployment, and application packaging, deployment, and updates.

• Conduct weekly MDM audits to ensure device compliance; contact users and remediate non-compliant devices.

• Support information security initiatives and conduct system audits, including HIPAA/HITECH compliance.

• Manage user access controls, software licensing, printer systems, and ListServ email services (list creation, user management, permissions, role audits).

• Serve as a technical consultant for infrastructure, security, mobile device management, and educational technologies.

• Create and maintain technical documentation and liaise with Central IT (OIT), hospitals, and external partners.

Help Desk & User Support

• Provide first and second tier technical support for desktops, mobile devices, AV systems, network access, and connectivity issues.

• Install, configure, maintain, and troubleshoot operating systems, applications, hardware, and software.

• Support Office 365, SharePoint, classroom and instructional technologies, and assist with research and clinical IT needs.

• Respond to support requests via phone, chat, ticketing system, email, and walk-ins; provide on-site (may require travel) and remote support for all on- and off-campus locations.

• Provision equipment and system access for new users.

• Test and evaluate new tools, procedures, and software prior to deployment.

• Create end-user documentation and maintain knowledge base articles.

Bachelor's degree from an accredited institution in an appropriate area of specialization and two years of related experience; or Associate's degree from an accredited institution in an appropriate area of specialization and five years of related experience required.

Excellent customer service and communication skills.

Valid driver's license.

PREFERRED QUALIFICATIONS

Experience supporting Windows, macOS, iOS, Android, and Office 365.

Experience with Active Directory, Entra, Intune, and JAMF.

Experience using Hypervisors such as VMware, Hyper-V, KVM, etc.

Experience with enterprise backup software such as Veeam, CrashPlan, etc.

Strong technical writing skills.

Experience with scripting languages.

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.

• State retirement options including tax-deferred annuities and Roth 403(b) plans.

• State employees Public Service Loan Forgiveness (PSLF) (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service) program.

• Sick Leave Pool Program.

• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President's discretion).

• Paid Community Engagement Volunteer Service Day (https://www.fau.edu/hr/documents/community-engagement-volunteer-leave4-2015.pdf)

The IT Systems and Support Specialist will support the mission of the Schmidt College of Medicine, one of the fastest-growing medical schools in the nation. The College is dedicated to excellence in education, research, clinical care, and community engagement and is nationally recognized by U.S. News & World Report. Through partnerships with more than 300 community organizations from Miami-Dade to Vero Beach, the College creates a significant impact across South Florida., If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers, Florida Atlantic University is where your future begins. With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, Florida Atlantic University is pushing the boundaries of higher education. At FAU, the faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art and technology in all disciplines. Student success, excellence and community engagement are some of our highest values as a university. These values are prominent throughout FAU's community and are essential to the employee experience. FAU is committed to the principles of engaged teaching, research and service, and reflects this commitment as a key Platform in its 2015 - 2025 Strategic Plan. Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes. All persons aspiring to achieve excellence in the practice of these principles are encouraged to apply.