SAP SuccessFactors & People Systems Manager
Role details
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Tech stack
Job description
Lead the Future of People Technology at Pets at Home Become our SAP SuccessFactors & People Systems Manager Pets at Home is on a mission to create the best pet care business in the world - and our people technology is central to making that happen. We're looking for an exceptional SAP SuccessFactors & People Systems Manager to lead our People Systems capability, drive innovation, and ensure our colleagues have the tools, insights and processes they need to thrive. This is a pivotal role within Group IT, supporting the People function, shaping strategy, improving system capability and leading a team of experts who keep our HR technology running smoothly, securely and effectively. About the Role You'll be responsible for the day-to-day management, development and governance of our SAP SuccessFactors landscape, alongside our wider suite of People Systems. Leading a team of specialists, you'll ensure systems are stable, compliant, well-configured and continuously improved to meet the needs of a growing, dynamic organisation. Working closely with the SAP team, People leaders, technical partners and third-party suppliers, you'll oversee half-yearly release cycles, maintain data integrity, manage integrations, enhance processes and support operational excellence across all modules - including EC, Recruiting, Onboarding, LMS, Time Off, Compensation, Talent and more. This is a highly visible, senior role with significant influence across People, IT and Operations. What you'll do
- Lead, coach and develop a team of People Systems specialists.
- Oversee the administration, configuration, development and optimisation of SAP SuccessFactors and other People Systems.
- Act as the primary escalation point for system issues, ensuring SLAs are exceeded and system availability remains strong.
- Manage end-to-end release cycles, liaising with partners, creating project teams and engaging Senior Process Owners to deploy the right features from each half-yearly release.
- Ensure robust governance: system audits, data integrity, change control, documentation, backups and disaster recovery.
- Maintain employee data in line with GDPR and data protection requirements, ensuring security protocols are followed.
- Produce reports, dashboards and analytics to support People decision-making.
- Collaborate with Product Owners, Project Delivery and Business Owners to identify opportunities for enhancement, automation and optimisation.
- Lead the creation and delivery of training and "train the trainer" sessions.
- Build strong relationships with the People Team, Group IT, Data, Retail, Vets and external partners.
- Manage licence agreements exceeding £1m and oversee third-party support performance.
Requirements
You'll be a confident, credible leader with deep expertise in SAP SuccessFactors and HR systems, able to engage at all levels and drive strategic improvements while ensuring operational excellence. You'll bring:
- At least 5 years' SuccessFactors experience and strong HR systems knowledge.
- 3+ years' managerial experience, able to lead high-performing teams.
- Strong understanding of People processes, data integrity and system capability.
- Experience managing large licence agreements (£1m+).
- Excellent communication and stakeholder engagement skills across technical and non-technical audiences.
- Experience of system development, testing, requirements gathering and reporting.
- Strong problem-solving ability and a continuous improvement mindset.
- CIPD and/or SuccessFactors module certifications (desirable but not essential).
- Experience of system implementations or migrations.
- Ability to work at pace, manage conflicting priorities and maintain exceptional attention to detail.
- Understanding of security concepts (roles, user management, privileges).
- Experience in retail, or another complex, multi-site environment (advantageous).