Senior Onboarding Consultant (Logit)

• A supportive and inclusive team culture where everyone's contribution is valued
• Dedicated mentoring and ongoing professional development support
• Comprehensive training on the Logit platform and implementation processes
• Clear development milestones and opportunities for career progression
• The opportunity to work with leading UK hotels and hospitality groups, with exciting international growth plans

Key Responsibilities

• Managing the onboarding and training of new customers onto the Logit platform
• Supporting clients throughout the implementation lifecycle to ensure a smooth and successful rollout
• Responding to client queries and providing high-quality ongoing support
• Monitoring project timelines, supporting delivery objectives, and assisting with client escalations
• Supporting and coordinating a small implementation team, helping to prioritise workloads, provide guidance, and maintain high standards of customer delivery
• Assisting with team development through mentoring, knowledge sharing, and day-to-day operational support

Do you have experience in SaaS?, This role is ideal for candidates with experience in SaaS implementation, customer onboarding, project coordination and a hospitality background would be particularly well suited to this role. Experience with managing small teams and using systems for digitised compliance such as Pronet, Access Maintain, Trail and so on will be beneficial., This is an excellent opportunity for someone looking to progress into a client-facing SaaS delivery role within a collaborative Monday-to-Friday office environment, while also developing leadership experience through supporting and guiding a small team., * Customer-focused, with a passion for delivering exceptional service and building strong client relationships

• Enthusiastic and collaborative, thriving in a team-oriented environment
• Technically confident, with the ability to quickly learn new systems and software platforms
• Highly organised, with strong attention to detail and the ability to manage multiple priorities effectively
• Proactive and solution-oriented, with a positive and professional approach
• Confident in building trust and credibility with both customers and colleagues
• Results-driven, with the ability to work to deadlines and maintain high standards under pressure, The ideal candidate will combine strong organisational and project coordination skills with SaaS delivery experience, leadership potential, and a customer-centric mindset., * Strong IT and computer skills, including proficiency with Microsoft Office and the ability to quickly learn new software systems
• Excellent organisational skills, with the ability to manage multiple priorities effectively
• Strong communication and interpersonal skills, particularly in customer-facing environments
• Experience supporting or managing a small team is highly desirable
• A professional, adaptable, and proactive approach to problem-solving and client service, * Customer-facing or client support experience: 1 year (required)
• Experience working with SaaS solutions: 1 year (preferred)
• Hospitality or Restuarant: 1 year (preferred)
• System Administration: 1 year (preferred)

Pulled from the full job description

• Sick pay
• Free parking
• Company pension
• On-site gym
• Transport links
• On-site parking, This is an office-based role located in South Gyle, Edinburgh, a well-connected business district with excellent transport links.

Working hours are 9:00am - 5:30pm Monday to Friday.

Please Note

This role focuses on software onboarding and client training, rather than general IT support or customer service.

Pay: Up to £32,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site gym
• On-site parking
• Sick pay

We are a fast-growing SaaS company, home to multiple innovative software solutions including Logit, which is an all-in-one digital task management, compliance, and auditing platform used to eliminate paper forms and streamline operations for businesses. We currently support over 5000 locations across the UK, helping organisations in hospitality, education, and other sectors reduce costs and improve operational efficiency. Join us and help shape the future of technology that's transforming businesses across multiple industries. As part of our team, you'll be joining an energetic, customer-focused company that's passionate about solving real-world problems with simple, impactful software.