Advanced Metering Infrastructure (AMI) Analyst

TheAdvanced Metering Infrastructure ( AMI ) Analystprovides technical and analytical support for WSSC Water's enterprise-wide AMI system, including smart metering, communication networks, and data integration with enterprise applications such as Oracle Utilities Customer-to-Meter (C2M), GIS , and analytics platforms. The analyst ensures the accuracy, reliability, and performance of meter data collection, validation, and reporting to support customer billing, operations, and strategic initiatives. This role bridges IT and business functions, performing system administration, data analysis, and process optimization within the AMI environment., + Monitor AMI network and meter performance through dashboards and reporting tools to ensure accurate and timely data collection

• Validate and troubleshoot meter read exceptions, communication failures, and data anomalies

• Develop, maintain, and automate data quality and operational reports (e.g., unread meters, zero/constant reads, tamper alerts, and backfill events)

• Support AMI device lifecycle management including meter installations, replacements, and retirements through data updates and coordination with field operations

• Assist with system configuration, testing, and deployment of AMI and related applications

• Work with IT teams and vendors to resolve data flow, integration, and network communication issues

• Perform data analysis and trend identification to improve AMI performance and customer service outcomes

• Collaborate with Customer Service, Meter Operations, Billing, and IT teams to align AMI data with billing and operational requirements

• Participate in upgrade projects, user acceptance testing ( UAT ), and enhancement reviews for AMI and C2M systems

• Document standard operating procedures, workflows, and data management processes

Other Functions

• Participate in cross-functional projects and committees related to metering, billing, or customer analytics

• Performs other related duties as assigned

• Strong knowledge of AMI systems, smart meters, and head-end software (e.g., AclaraONE, Itron, Landis+Gyr)

• Working knowledge of data management principles, SQL queries, and relational databases ( SQL Server, Oracle)

• Experience with data visualization and analytics tools (e.g., Power BI, Tableau, or equivalent)

• Familiarity with utility operations and customer information systems (e.g., Oracle C2M, CIS , GIS )

• Ability to analyze large datasets and identify data integrity or performance issues

• Excellent communication and documentation skills; able to translate technical findings into business insights

• Strong organizational, troubleshooting, and problem-solving abilities

• Ability to work independently and collaboratively across departments

Minimum Education, Experience Requirements

• Bachelor's degree in information systems, Computer Science, Engineering, or related field.

• 3 years of experience in AMI systems, data analytics, or utility operations.

• Experience with SQL , Python, Power BI, or other data analysis tools preferred.

OR

• High School Diploma or equivalent

• 7 years of experience in AMI systems, data analytics, or utility operations.

• Experience with SQL , Python, Power BI, or other data analysis tools preferred.

Additional Requirements

• Completion of the WSSC Water Financial Disclosure statement within 30 days of employment and annually thereafter

Preferences

• Experience with Oracle Utilities Customer-to-Meter (C2M) or Meter Data Management ( MDM ).

• Experience with AMI head-end system.

• Familiarity with Databricks, Azure, or similar data integration environments.

• Knowledge of meter field operations and GIS systems ( ESRI , ArcGIS)., + * Do you have a High School diploma or equivalent?