IT Support Specialist

As our IT Support Specialist, you'll spend your day bridging the gap between technical problem-solving and customer confidence, starting with device intake and clear front-desk communication before diving into hands-on diagnostics and repairs. You'll troubleshoot hardware and software issues, install and configure operating systems and applications, and perform upgrades or system builds with precision. Along the way, you'll carefully document your work, prioritize repair tickets, support data backup and recovery needs, maintain an organized workspace, collaborate with fellow technicians, and occasionally assist with on-site hardware support, ensuring every customer interaction ends with trust, and every system leaves working better than before.

• Hands-on experience in diagnosing and repairing computer hardware and software
• Strong troubleshooting skills across desktops, laptops, and mobile devices
• Experience with Windows and macOS operating systems
• Ability to perform hardware repairs and upgrades such as RAM, storage, screens, and components
• Familiarity with software installation, system configuration, and basic networking concepts
• Strong attention to detail with accurate documentation skills
• Ability to manage multiple repair tasks and prioritize effectively
• Professional and friendly customer interaction skills

Preferred qualifications include experience with iOS and Android devices.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account, * Health, dental, & vision insurance
• HSA/FSA options
• Life insurance
• Short- & long-term disability
• Bonus structure
• PTO
• 401(k) with company match
• Growth opportunities
• Incentives for earning additional certifications

Just Solutions, Inc. is built on the belief that great technology starts with great people. For more than 25 years, we've been providing comprehensive IT solutions designed to help businesses operate smarter, faster, and more securely. Our work covers everything from cloud services and network design to security enhancements and system performance, offering true end-to-end support. What sets us apart is our commitment to innovation, collaboration, and service excellence. We empower our team with the tools, trust, and opportunities they need to solve complex challenges and drive meaningful technological progress every day.