Integrated Systems Analysts

The Integrated Systems Analyst (ISA) is responsible for ensuring the integrity, accuracy, and effective use of institutional data across the University's integrated enterprise systems, including its CRM (Slate) and Student Information System (Jenzabar). ISA will focus on data structures, system logic, integrations, analysis, and validation, working closely with Integrated Systems leadership, IT, and functional stakeholders to ensure that institutional decisions are supported by reliable and well-governed data in a higher education environment., 1. Monitor, audit, and maintain data quality across enterprise systems, ensuring consistent definitions, validation rules, and alignment with institutional data standards.

2. Design, implement, and maintain complex data structures, processing rules, calculated fields, and automated workflows that support institutional processes and reporting needs.
3. Partner with IT and vendors to support system integrations, including APIs, data feeds, and file-based exchanges; troubleshoot data discrepancies and integration failures.
4. Develop advanced queries, reports, and dashboards to support operational analysis, executive reporting, compliance, and strategic planning.
5. Investigate and resolve discrepancies between systems, reports, and dashboards; serve as a key resource when institutional metrics do not align across platforms.
6. Support the design and enforcement of data access controls, ensuring appropriate permissions, compliance with policies, and protection of sensitive information.
7. Create and maintain technical documentation for data structures, integrations, business rules, and reporting logic to support continuity and institutional knowledge.
8. Translate technical findings into actionable insights for non-technical stakeholders; collaborate with Integrated Systems staff and IT to improve system reliability and performance.

Must understand, support, and embrace the mission of Franciscan University of Steubenville and possess the following:

Technical Skills

• Experience with higher education CRM platforms (e.g., Slate) and Student Information Systems (e.g., Jenzabar, Banner, Colleague)
• Excellent communication, organizational, and computer skills are essential, including experience with Microsoft Excel and other Microsoft Office products.
• Experience supporting system integrations, including APIs, data feeds, and file-based data exchanges between enterprise platforms.
• Ability to compose written reports, technical documentation, and data analysis requiring considerable interpretation for both technical and non-technical audiences.
• Demonstrated ability to follow detailed instructions and guidance from external agencies and internal leadership.
• Familiarity with SQL or equivalent query languages; knowledge of data logic, querying tools, and report-building within enterprise systems.

Non-Technical Skills & Competencies

• Analytical Thinking - Diagnoses problems and identifies root causes.
• Attention to Detail - Ensures accuracy and consistency across systems.
• Communication - Explains technical concepts clearly to non-technical audiences.
• Process Management - Is effective at identifying and organizing various process steps into an efficient workflow.
• Teamwork - Creates and effectively uses opportunities to collaborate with others.
• Developing Self - Actively seeks to identify, share, and leverage the key learnings in a given situation., * Bachelor's degree required.
• 2-4 years of related experience preferred.
• Demonstrated experience in data analysis, system administration, and external reporting highly preferred; working knowledge of CRM and/or SIS platforms in a higher education setting strongly preferred.

Workplace Factors:

• Some evening and weekend work may be required.
• Must be available to work onsite at the Steubenville, OH campus.
• This position supports partial (hybrid) remote work arrangements to be coordinated between ISA and supervisor.

Franciscan University is a Catholic and Franciscan liberal arts and professional studies institution located in Steubenville, Ohio.