IT Service Desk Coordinator

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. Provides front line assistance and information for software, hardware, mobile devices, desk phones, and identity managementAnswers a high volume of help desk calls for Service Requests and Incidents; creates and documents work orders in ticketing systemTroubleshoots, analyzes and resolves support incidents, or escalates to other higher support tiers when necessary Advocates for customer needs and provides follow up to see problems through to resolutionSupports user account profiles, network and software application passwords; performs additions, deletions or changesMaintains Active Directory users and groups Serves as liaison between City employees, customers and vendorsProvides Walk-in support on mobile devices, laptops, password reset, and basic level customer needsManages inventory and maintains equipment inventory records Performs related work as required

Do you have experience in Vendor communication?