Senior Telecommunications Operations Manager

We are looking for a Senior Telecommunications Operations Manager who can oversee large-scale telecommunications operations while driving service performance, infrastructure stability, and operational efficiency. This is a leadership role where you will manage technical operations teams, coordinate network improvement strategies, and ensure uninterrupted communication services across multiple business environments. You will play a key role in shaping operational processes while collaborating closely with engineering, IT, and executive leadership teams.

Why Work With Us?

The Environment: Our Birmingham and London offices are built to encourage collaboration, innovation, and professional growth. We believe strong operations teams perform best in modern workplaces with supportive leadership and access to advanced technologies.

Operational Leadership: Telecommunications operations are central to our business success. You will work directly with senior leadership and have the opportunity to influence strategic operational decisions from day one.

Modern Technology Infrastructure: Our teams operate across enterprise VoIP systems, cloud communication platforms, fiber network environments, and large-scale operational monitoring systems. We invest in modern technologies that help our teams maintain high service standards.

Career Development: We support continuous learning through leadership development programs, industry certifications, and attendance at major technology and telecommunications conferences throughout the UK.

Key Responsibilities:

Telecommunications Operations Management: Oversee daily telecommunications operations including network performance monitoring, infrastructure reliability, vendor coordination, and service delivery management across multiple locations.

Operational Performance: Develop operational strategies that improve service uptime, communication efficiency, and customer satisfaction while reducing downtime and operational risks.

Infrastructure Coordination: Work closely with network engineers, IT infrastructure teams, and external vendors to support upgrades, maintenance schedules, and telecommunications expansion projects.

Compliance and Service Standards: Ensure operational compliance with internal policies, telecommunications regulations, and data protection requirements while maintaining high operational quality standards.

Team Leadership: Lead and mentor telecommunications specialists, operations coordinators, and technical support teams. Conduct operational reviews and support employee development initiatives.

Stakeholder Communication: Present operational updates, performance reports, and infrastructure recommendations to executive leadership and cross-functional business teams in a clear and practical manner.

Do you have experience in VoIP?, 7+ years of experience in telecommunications operations, network management, or infrastructure operations, including leadership experience within enterprise or service provider environments.

Technical Knowledge: Strong understanding of VoIP systems, cloud communications platforms, WAN and LAN infrastructure, telecommunications compliance standards, operational monitoring systems, and vendor management.

Leadership Skills: You know how to manage operational priorities, lead technical teams, and maintain high service standards in fast-paced business environments.

Communication Skills: Excellent communication and reporting abilities. You can confidently explain technical operational matters to both technical and non-technical stakeholders.

Problem Solving: You are proactive, analytical, and solutions-oriented. You know how to identify operational risks early and implement practical long-term solutions.

Mindset: You are organized, dependable, and focused on continuous operational improvement while balancing business efficiency with service reliability.

Birmingham continues to grow as a major centre for business connectivity and digital infrastructure, and at Defaccino Professional Services Group, we are helping organizations stay connected through reliable and scalable telecommunications operations. We support enterprise clients across healthcare, hospitality, customer service, logistics, and technology sectors by delivering secure communication systems, network reliability, and operational excellence.