Professional Services Consultant

TradeLink Technologies Inc.
Milford, United States of America
8 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior
Compensation
$ 75K

Job location

Milford, United States of America

Tech stack

API
AS2
Software as a Service
JSON
Radio-Frequency Identification
Product Software Implementation Methods
XML
File Transfer Protocol (FTP)
Information Technology

Job description

TradeLink Technologies is seeking a Professional Services Consultant for a full-time, on-site role based in Milford, CT.

In this role, you will work directly with customers to implement, configure, and support supply chain and logistics technology solutions. You will act as a trusted advisor throughout the implementation lifecycle, helping clients optimize business processes and successfully deploy TradeLink solutions.

This position combines client-facing consulting, technical troubleshooting, business analysis, and project coordination. The ideal candidate is analytical, customer-focused, technically capable, and comfortable working across multiple projects and teams. This role offers exposure to global supply chain operations supporting many well-known brands

Key Responsibilities

  • Support customer software implementations and onboarding
  • Analyze customer business requirements and workflows
  • Configure and test system integrations
  • Troubleshoot implementation and production issues
  • Provide customer training and technical guidance
  • Coordinate with internal support and development teams
  • Document processes, configurations, and solutions

Requirements

Do you have experience in Customer communication?, Do you have a Bachelor's degree?, * Strong analytical and troubleshooting skills to identify and resolve issues efficiently

  • Experience in client-facing consulting and professional services
  • Ability to manage multiple projects and priorities simultaneously
  • Excellent communication and interpersonal skills for client interactions and collaboration with global teams
  • Bachelor's degree in Information Technology, Business, or a related field
  • 1-4 years of experience in consulting, software implementation, supply chain technology, or related fields, * Experience in supply chain, logistics, distribution, warehouse operations, or transportation systems
  • Knowledge of EDI, ERP, WMS, TMS, or supply chain visibility platforms
  • Familiarity with APIs, XML, JSON, AS2, FTP/SFTP, or related integration technologies
  • Familiarity or experience working with RFID
  • Prior experience in software implementation, SaaS consulting, or professional services environments

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