IT Technician

We're looking for a dynamic, proactive IT Technician to be the frontline of support for our clients' IT infrastructure. You'll ensure the seamless operation of hardware, software, and network systems - troubleshooting issues efficiently, maintaining optimal performance, and delivering exceptional service to both technical and non-technical users. This role offers real variety, real responsibility, and a clear path to grow as KellTech expands., * Provide remote and on-site technical support to business clients across Central Florida; remote support for clients outside the area

• Troubleshoot and resolve issues across Windows, macOS, and mobile operating systems - including hardware, software, and network-related problems
• Support and maintain client network infrastructure: switches, routers, firewalls, wireless access points, VPNs, DNS, TCP/IP, and LAN/WAN configurations
• Deploy, configure, and maintain endpoints using RMM tooling (NinjaOne, etc.) and support software deployment and updates
• Administer Microsoft 365 and Entra ID (Azure AD) for user account management, licensing, and access control; experience with Active Directory and Group Policy is a plus
• Manage computer hardware assets - installations, upgrades, and maintenance of desktops, laptops, mobile devices, and peripherals
• Assist with onboarding new clients and execute project work (network deployments, migrations, infrastructure upgrades) as the business grows
• Document client environments, support tickets, and completed work clearly and thoroughly in our PSA/ticketing system
• Communicate directly with clients - including non-technical stakeholders - in a professional, clear, and reassuring manner

Do you have a valid Driver's License license?, Do you have experience in macOS?, * CompTIA A+ certification or equivalent demonstrated hands-on IT support experience

• Strong Windows troubleshooting skills across desktop and, ideally, server environments
• Working knowledge of TCP/IP networking fundamentals (DNS, DHCP, LAN/WAN, VPN, firewall basics)
• Familiarity with help desk ticketing or RMM/PSA platforms (NinjaOne, ConnectWise, or similar)
• Ability to analyze technical issues efficiently and explain solutions clearly to non-technical users
• Reliable, self-directed, detail-oriented, flexible, and punctual
• Valid Florida driver's license and reliable personal vehicle
• Strong written and verbal communication skills

BONUS POINTS

• CompTIA Network+, Security+, or Microsoft certifications (MCITP, MD-102, etc.)
• Cisco CCNA or equivalent networking certification/experience
• Experience with managed switches and VLAN networking
• Microsoft 365 / Entra ID (Azure AD) administration experience
• MSP or multi-client support background
• Exposure to Linux distributions
• Apple / Mac support experience
• Home lab, self-study projects, or active personal IT learning

Pulled from the full job description

• Mileage reimbursement
• Paid training
• Professional development assistance
• Paid time off
• Flexible schedule, * Competitive hourly pay: $20-$28/hr depending on experience and certifications
• Certification reimbursement and a paid training/continuing education budget
• Paid time off (full-time employees)
• Mileage reimbursement for all client site travel
• Variety - no two days are the same in an MSP environment
• Direct working relationship with ownership - no corporate red tape
• Clear growth path into a team lead role as KellTech expands
• Bonuses for new client acquisition referrals

Pay: $20.00 - $28.00 per hour