Cloud Support Consultant

• Good interpersonal skills and a desire to deepen the customer's needs.

• Answer questions from multi-channel customers by qualifying their needs.

• Develop a first technical diagnosis and provide solutions to incidents encountered by users.

• Identify, detect incidents and quickly provide a technical and/or commercial solution.

• Discover and understand our Cloud products and technology associated (be part of training sessions).

• Manage and follow our TOP customers for Public Cloud products.

• Master the OpenStack environment and the products associated to it.

• Learn OVHCloud organization and deal with our internal and external processes. And in 1 year you will have mastered

• Guide the user to solve the problems encountered

• Manage and monitor customer procedures with the various internal departments: technical, commercial

• Contribute to the drafting of procedures and various documentation.

• Participate and manage different projects

• Report technical issues and anomalies to the various departments.

• Have ability to manage top customers (High levels of Support)

• Be an expert on one or more OpenStack-based products (Compute, Kubernetes, Databases, AI...).

• Participate to technical onboarding calls to boost the adoption.

• Be part of the Product Launch process.

• Animate our digital presence.

• Participate to events/webinars.

• Be able to provide advanced Advisory Services to the customers on specific topics (Networking, Firewalling...).

• You have a BAC+2 degree in computer science
• You have experience on a similar position in an IT environment You are fluent and English. >B2You have the basic knowledge of Cloud products
• You have a solid knowledge of virtualization environments: OpenStack, Kubernetes...
• You are experienced in the use of Windows Server and Linux operating systemsYou are familiar with the principles of networks, DNS, Firewall...
• You have good writing skills and good oral communication skills
• You have a good spirit of analysis and synthesis
• You are open to the world and working in an international context is an important aspect for you
• You are autonomous and able to work in a fast-moving environment
• Fluent French is mandatory; English - basic skills or the desire to learn

NOTRE PARCOURS DE RECRUTEMENT 1. Échange avec notre Talent Acquisition Specialist: Maja 2. Entretien avec le Manager: Dimitri 3. Cas pratique (si pertinent) 4. Rencontre avec un pair, un membre de l'équipe ou de la direction 5. Débriefing ensemble NOS AVANTAGES ET BÉNÉFICES ︎ Une politique de télétravail hybride ︎ Un plan d'actionnariat salarié ︎ Un programme de reconnaissance de l'ancienneté ︎ Des subventions vacances et sport ︎ Berceau et crèche d'entreprise (selon site) Mais aussi : ︎ Des équipes multiculturelles ︎ Des locaux bien équipés ︎ Une plateforme de formation et de certification en ligne ︎ Une offre d'accompagnement médical et social digitalisée pour vous et votre famille REJOINDRE L'AVENTURE OVHCLOUD OVHcloud valorise la diversité des personnes qu'elle embauche et accompagne. La diversité pour nous, c'est favoriser un milieu de travail où les différences individuelles sont reconnues, appréciées et respectées de façon à développer le plein potentiel et les forces de chacune et chacun. Soyez libre d'être vous-même ! L'IA DANS L'ADN L'intelligence artificielle réinvente nos métiers au quotidien. Rejoignez-nous pour explorer ses immenses possibilités et coconstruire l'avenir ! LE DÉVELOPPEMENT DURABLE CHEZ OVHCLOUD, UN ENGAGEMENT PROFOND Vous voulez contribuer à des projets uniques pour construire ensemble le cloud libre ? Allons-y ! Chez OVHcloud, nous sommes animés par la même volonté, celle de construire l'avenir ensemble pour défendre la liberté d'innover. Découvrez l'acteur majeur du cloud libre et responsable Public Cloud Support Consultant H/F/N Within your #OneTeam Attached to the Team Leader, you will be in charge of assisting our customers in the use of our OpenStack-based products. You will be the privileged interlocutor of our customers and will contribute to the optimization of customer satisfaction by providing them with quality technical advice. Your main responsibilities : * Answer questions from multi-channel customers by qualifying their needs * Develop a first technical diagnosis and provide solutions to incidents encountered by users * Identify, detect incidents and quickly provide a technical and/or commercial solution * Provide remote technical assistance by adapting to the level of knowledge of your interlocutors * Guide the user to solve the problems encountered