IT Site Support (2nd Line Support On-Site)

• Incident Resolution

• Handle onsite incidents and daily IT support activities.

• User Support

• Provide technical assistance for local business users.

• Priority Management

• Manage local priorities and operational support tasks.

• Team Collaboration

• Coordinate with central IT and Site Support teams.

• Ticket Handling

• Work with Service Desk tickets and escalation processes.

• Business Advisory

• Support users in defining and translating IT requirements.

• Infrastructure Support

• Support Windows, M365, LAN/WAN, and device environments.

• Process Compliance

• Follow IT processes and ticketing system procedures.

• Ticketing Tools

• Experience working with ServiceNow or similar ticketing systems.

Do you have experience in Windows?, * Windows Knowledge

• Solid knowledge of Windows OS and client management.

• Networking Basics

• Basic understanding of networking and VLAN concepts.

• M365 Support

• Experience supporting Microsoft 365 environments and users.

• Hands-On Support

• Hands-on approach to hardware and troubleshooting activities.

• Communication Skills

• Strong communication and interpersonal collaboration abilities.

• Problem Solving

• Proactive mindset with strong troubleshooting capabilities.

• International Environment

• Ability to work within international organizations and teams.

• Service Mindset

• Flexible and service-oriented working approach.

• B2B Contract

• Employment based on a B2B contract

• Stable and Dynamic International Firm

• Opportunity to work in a stable, dynamically developing international company

• Engaging Projects and Latest IT

• Chance to participate in interesting projects and work with the latest information technologies

• Competitive Rates

• Attractive remuneration rates offeres

• Renowned International Projects

• Involvement in the most prestigious international project

• MultiSport and Private Medical Care

• MultiSport and Private Medical Care