IT Field Service Engineer

Install, configure, and troubleshoot hardware and software systems at customer sites

• Provide technical support and assistance to customers via phone, email, or in person

• Diagnose and resolve issues related to operating systems, software applications, and network connectivity

• Collaborate with cross-functional teams to ensure customer satisfaction and timely resolution of technical issues

• Document all service activities, including troubleshooting steps, resolutions, and customer interactions

• Conduct training sessions for customers on the proper use and maintenance of equipment

Do you have experience in Field service?, Proven experience as a Field Service Engineer or similar role

• Strong knowledge of Windows operating systems

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

• Familiarity with help desk software such as Jira or ServiceNow

-Familiarity with VOIP phone systems, Zoom preferred

• Excellent customer service skills with the ability to effectively communicate technical information to non-technical users

• Experience with VPN setup and troubleshooting

• Knowledge of Mac OS is a plus

• Ability to perform software troubleshooting and resolve technical issues independently, * Desktop support: 5 years (Preferred)

• VoIP: 3 years (Preferred)
• Zoom phones: 1 year (Preferred)
• Audio and Video Processing: 2 years (Preferred)
• Field service: 3 years (Required)

$45 - $48 an hour - Temp-to-hire, Full-time