IT Field Technician - Level 2 MSP Support

Techpro Security Products is looking for a Level 2 IT Field Technician to support our growing Managed IT Services department. This role is ideal for a technician who can independently handle most day-to-day client IT needs while providing excellent customer service and professional onsite support., * Provide onsite and remote technical support for MSP clients

• Troubleshoot hardware, software, and network issues across client environments
• Troubleshoot desktops, laptops, printers, phones, Wi-Fi, and general office technology
• Support Microsoft 365 environments including Outlook, Teams, OneDrive, and user administration
• Support Google Workspace environments when applicable
• Configure and troubleshoot VoIP phone systems and related devices
• Perform workstation deployments, equipment replacements, and new user setups
• Troubleshoot basic network and server issues prior to escalation
• Respond to support tickets, client emails, and service requests in a timely manner
• Document all support activities, troubleshooting steps, resolutions, and client communication clearly in the ticketing system
• Communicate technical issues and resolutions clearly to non-technical users
• Work independently to manage daily schedules, onsite visits, and assigned tickets
• Coordinate with escalation teams including Network Engineers and Systems Administrators when needed
• Participate in scheduled onsite projects, maintenance tasks, and after-hours support when required
• Maintain a professional appearance and strong customer service while representing the company onsite

Do you have a valid Driver's License license?, Do you have experience in Windows?, Do you have a Trade school?, The ideal candidate should be comfortable supporting Microsoft environments, troubleshooting end-user issues, responding to tickets and client communications, and working both independently and alongside escalation teams when needed.

This is a client-facing role that requires strong technical troubleshooting skills, communication, organization, and professionalism., * 2-5 years of IT support experience or equivalent technical education/training

• Strong knowledge of Microsoft Windows environments and Microsoft 365
• Experience troubleshooting desktops, laptops, printers, networking, and general office technology
• Ability to troubleshoot technical issues independently and escalate appropriately when needed
• Strong communication, customer service, and time management skills
• Ability to manage tickets, schedules, and client communication effectively
• Familiarity with Active Directory, Group Policy, and Windows Server environments
• Ability to troubleshoot and support Windows-based business environments
• Interest in growing into advanced Microsoft and infrastructure support roles
• Clean and valid driver's license required

Preferred Qualifications

• MSP experience
• Experience with Microsoft 365 administration
• Experience with Google Workspace environments
• Experience supporting VoIP phone systems
• Familiarity with networking concepts including Wi-Fi, switches, DHCP, DNS, and firewalls
• Familiarity with server environments and Active Directory
• Industry certifications are welcomed but not required, including:
• CompTIA A+
• Network+
• Microsoft Certifications
• Google Workspace Certifications

What We're Looking For

• Professional and customer-focused attitude
• Strong communication skills with both technical and non-technical users
• Ability to work independently and manage daily responsibilities without constant supervision
• Strong troubleshooting and problem-solving skills
• Ability to prioritize tasks and respond to changing client needs
• Reliable, organized, and detail-oriented
• Comfortable working both in the field and in an office environment
• Ability to document work clearly and maintain accurate ticket notes
• Positive attitude and willingness to learn

We are looking for someone who takes ownership of client issues and follows problems through to resolution while maintaining excellent customer service.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Opportunities for advancement, * Monday-Thursday: 9:00 AM - 6:00 PM
• Friday: 8:00 AM - 5:00 PM
• Occasional overtime and after-hours support may be required
• Participation in an on-call rotation is required

Travel & Service Area

• Primary client coverage area is Palm Beach County
• Occasional travel to Broward and Miami-Dade County may be required
• This role includes a combination of onsite client visits and in-office work
• Company vehicle provided for onsite service calls
• No overnight travel expected, * Free health insurance
• Optional supplemental insurance plans available
• Company vehicle provided for onsite service calls
• Company phone, laptop, and tools provided
• Opportunities for technical growth and advancement within the company

About Techpro Security Products

Techpro Security Products is a South Florida technology company specializing in CCTV systems, access control, networking, and managed IT services for businesses throughout Palm Beach County and surrounding areas.

In addition to our security technology solutions, our Managed IT Services department continues to grow as we expand support services for business clients who rely on us for day-to-day IT operations, support, and infrastructure management.

Our team focuses on delivering reliable technology solutions, responsive customer service, and long-term client relationships. We maintain a professional but relaxed team culture that values accountability, communication, teamwork, and work-life balance.

We are looking for motivated technicians who want to grow with a company that values professionalism, technical skill, accountability, and customer experience.

This role offers opportunities to grow into advanced technical, networking, infrastructure, or project-focused positions as our MSP division continues to expand.

Pay: $25.00 - $30.00 per hour, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance