IT Specialist

Technology is critical for AHA's day-to-day operations and project delivery. The IT Support Specialist serves as a key resource helping employees stay productive, connected, and supported across multiple office locations. AHA is also moving in a tech-forward direction, including broader use of AI tools, secure integrations, cloud-based collaboration, and digital workflows that support engineering and business operations. This role is ideal for someone who enjoys a fast-paced environment, solving problems, helping people, and wearing multiple hats. The successful candidate will provide hands-on technical support for hardware, software, onboarding, troubleshooting, user training, and general IT operations while working closely with employees at all levels of the company. This position is expected to work closely with and support the internal IT Director. The IT Support Specialist will help resolve day-to-day employee technology needs, escalate complex issues to the IT Director and/or outside IT consultants or vendors as appropriate, and help ensure technology support is coordinated rather than handled in isolation.

Key Responsibilities

End User Support

• Provide Tier 1 and Tier 2 technical support to employees across multiple office locations and remote users.
• Troubleshoot hardware, software, printer, connectivity, and basic network issues.
• Respond to IT support requests in a timely, professional, and customer-service-focused manner.
• Assist employees with Microsoft 365 applications including Outlook, Teams, Word, Excel, OneDrive, and SharePoint.
• Support conference room technology, video conferencing, and meeting setup.
• Escalate advanced technical issues to outside IT consultants or vendors, when appropriate.

Engineering Software & Autodesk Support

• Support users with common access, installation, licensing and troubleshooting needs related to AutoCAD, Revit, Autodesk Construction Cloud and related Autodesk ecosystem tools
• Coordinate with internal technical leads, BIM/VDC resources, software vendors and the IT Director to resolve engineering software issues
• Help maintain documentation and process consistency for engineering software setup, access and deployment
• Escalate advanced technical issues to outside IT consultants or vendors, when appropriate.

AI Tools & Emerging Technology Support

• Provide first line support for approved AI tools and workflows, including user access, basic troubleshooting and questions related to secure use
• Assist with AI tool rollout support, including Claude, Microsoft Copilot, ChatGPT, or similar productivity tools as adopted by AHA
• Support secure connections and integrations related to AI-enabled workflows, including API or MCP-style connections, in coordination with the IT Director and technical stakeholders
• Help document AI tool support processes and reinforce appropriate security, privacy and usage practices

Hardware & Software Administration

• Configure and deploy laptops, monitors, docking stations, mobile devices, and related equipment.
• Assist with employee onboarding and offboarding, including account setup, equipment preparation, and system access.
• Maintain inventory of IT hardware and software assets.
• Install software updates, patches, and basic system upgrades.
• Coordinate equipment replacements and warranty support.

IT Operations & Coordination

• Assist with user account administration, password resets, permissions, and access management.
• Support cybersecurity best practices, including MFA, phishing awareness, and endpoint security processes.
• Maintain organized IT documentation, procedures, and inventory records.
• Coordinate with outside IT vendors, internet providers, software providers, and consultants.
• Help improve IT processes, standardization, and employee technology experience.

General Support

• Provide in-office support for new hire set-up and workstation moves.
• Support employees with hybrid work technology needs.
• Assist with occasional after-hours or off-hours support related to office moves, upgrades, or system maintenance.
• Handle multiple priorities while maintaining a positive and professional attitude.

Do you have a valid Driver's License license?, Do you have experience in Productivity software support?, Do you have a Associate's degree?, * 2-5 years of experience in IT support, help desk, desktop support, or related role.

• Strong troubleshooting and problem-solving skills.
• Experience supporting Microsoft Windows environments and Microsoft 365.
• Working knowledge of computer hardware, printers, mobile devices, and common business software.
• Strong customer service and communication skills.
• Ability to explain technical concepts to non-technical users.
• Highly organized with strong follow-up skills and attention to detail.
• Ability to work independently while staying aligned with IT leadership, internal stakeholders and outside support partners
• Ability to work in Alpharetta for at least 3 days/per week after the initial onboarding period, with additional onsite presence as business needs require
• Valid driver's license and ability to travel occasionally between AHA offices, if needed.

Preferred Qualifications

• Associate or bachelor's degree in information technology, Computer Science, or related field.
• Experience supporting engineering, architecture, construction, or professional services environments.
• Familiarity with Azure Active Directory / Entra ID, SharePoint and OneDrive administration, VPN and remote access tools, basic networking concepts, Autodesk or engineering-related software environments, IT ticketing systems, and asset management tools.
• Exposure to AI productivity tools such as Claude, ChatGPT, Microsoft Copilot or similar platforms
• Interest in supporting secure AI tool adoption, AI-enabled workflows and integrations such as API or MCP-style connections
• Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Pulled from the full job description

• Health insurance
• Retirement plan
• Paid time off
• Employee stock ownership plan
• Work from home, * After the initial 90-day onboarding period, expect to work from home / remotely up to two (2) days/week
• The role is 40 hours/week. Off hours/ OT may be required upon occasion.
• Core hours are 9am to 3pm
• Early Fridays are available as long as hours/work are completed by noon.

What Success Looks Like

• Employees receive responsive, professional and solutions-oriented IT support
• New hires are onboarded efficiently with properly configured equipment and system access
• IT issues are resolved quickly with minimal disruption to operations
• Engineering software, AI tools, and collaboration platforms are supported in practical and user-friendly way
• Technology processes become more organized, documented and scalable as the company grows
• Strong partnerships are developed with the IT Director, internal teams, outside vendors and employees across offices

At AHA, our success starts with our people - and we invest in creating an environment where you can grow and thrive. In addition to competitive pay and comprehensive benefits, we offer programs that set us apart:

• Employee Stock Ownership Plan (ESOP) - giving you a real stake in AHA's long-term success
• Path to Partnership - a transparent, attainable leadership development framework
• Student Debt Repayment Program - direct financial support to help reduce student loan burden
• Flexible & Hybrid Work Schedules - supporting balance, autonomy, and professional growth
• Professional Development & Mentorship - including FE/PE exam support and structured training opportunities

At AHA, you're not just joining an engineering firm - you're building a career where your ideas matter and your contributions have a meaningful impact.

About AHA Consulting Engineers Founded in 1991, AHA Consulting Engineers, Inc. has a 30+ year proven track record in the design of complex, high-performance buildings. We are consultants and advisors first, focused on our clients' vision and success during and beyond every project. AHA's Team of dedicated professionals in our Burlington and Boston, MA; Atlanta (Alpharetta), GA; Philadelphia, PA; and Ashburn, VA offices expertly advise, evaluate, model, design and commission high-performance building systems delivering trusted performance to our clients under the most challenging budget and schedule constraints. As a multi-discipline building system consulting firm, our offerings include best-in-class HVAC, Plumbing, Electrical and Fire Protection (MEP/FP) and Technology Design; Energy & Sustainability Consulting; Commissioning, BIM/VDC and Advisory Services; Arc Flash and Coordination Studies; and Computational Fluid Dynamics Modeling. We are a recognized expert in the AEC (Architectural, Engineering and Construction) industry with a targeted focus on Science & Technology, Mission Critical, Industrial, Academic, and corporate markets. Lastly and most importantly, AHA is as committed to our Team Members as we are to our clients. Our benefits package, training program, and office culture supports our employees' professional growth and well-being. AHA also promotes the continued personal and professional development of our dedicated professionals to stay current on the latest developments in the AEC industry through participation in professional organizations, industry seminars and trade shows, as well as continuing education classes and lunch-and-learns. Our AHA University program provides the opportunity for our professionals to be part of an AHA Team presenting information sessions of our building performance consulting expertise to our architectural, development, and end-user clients. Furthermore, AHA has competitive salaries, PTO, health, and retirement benefits and, AHA is a partial ESOP company which further enhances our retirement benefits. And finally, our unique Path to Partnership opportunity provides employees the guidance and mentorship to advance up the corporate ladder to leadership positions in the firm., AHA does not accept unsolicited resumes from staffing firms unless a current, executed agreement is in place and has been expressly invited by AHA to submit candidates for a specific search.