2046 System Administrator 3

All Points is seeking a dedicated Systems Administrator III to support the AEGIS Managed Services contract at NASA Glenn Research Center in Cleveland, Ohio. This is a hands-on, senior-level systems administration role focused on system operations, infrastructure support, and cybersecurity compliance within enterprise IT environments. This is not an entry-level or junior position. Candidates must have direct experience supporting production systems, resolving complex issues, and maintaining secure, compliant infrastructure environments. The selected candidate will support Windows and/or Linux systems, including virtualized infrastructure, storage, and network environments, while ensuring system stability, performance, and security. Responsibilities include, but are not limited to:

• Install, configure, patch, and maintain Windows and/or Linux systems and appliances
• Monitor system performance, availability, and security
• Manage system configurations, access controls, and group policy objects
• Support virtual infrastructure, including virtual machines, storage, and networking
• Provide Tier 2/3 support for system-related incidents and requests
• Troubleshoot complex hardware, software, and network issues
• Manage and test system backups and disaster recovery procedures
• Ensure system data integrity, availability, and recoverability
• Identify and remediate system vulnerabilities and apply security updates
• Ensure systems remain compliant with organizational and industry standards
• Conduct system and configuration audits to maintain compliance
• Maintain system documentation, configurations, and procedures
• Generate reports on system health, performance, and security
• Collaborate with cross-functional IT teams to resolve issues and improve performance
• Provide technical guidance and mentorship to junior staff

• Bachelor's degree in Computer Science, Information Technology, or a related field REQUIRED, * Minimum 6 years of hands-on systems administration experience REQUIRED. NO EXCEPTIONS. (Experience must include direct administration of enterprise Windows and/or Linux environments supporting infrastructure, operations, and troubleshooting.), * Strong experience administering Windows and/or Linux systems in production environments
• Experience supporting enterprise infrastructure and hardware environments
• Experience with virtualization technologies (VMware, Hyper-V, Nutanix, or similar)
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
• Experience performing system patching, upgrades, and configuration management
• Experience providing Tier 2/3 support for infrastructure and system issues
• Strong troubleshooting and problem-solving skills
• Experience working in compliance-driven environments and applying system security practices
• Experience supporting and maintaining hardware systems and infrastructure
• Strong communication skills and ability to work in a team environment

PREFERRED / DESIRED SKILLS

• Experience with HCL BigFix
• Experience with hyperconverged infrastructure (HCI)
• Experience with Cohesity or similar storage/backup platforms
• Experience with automation tools such as Ansible or Terraform
• Scripting experience (Bash, PowerShell, Python)
• Experience with backup and disaster recovery solutions
• Familiarity with firewalls, VPNs, and system security practices
• Experience with ITSM tools (ServiceNow, Jira) and Agile environments

SECURITY CLEARANCE REQUIREMENTS:

• U.S. Citizenship is required.
• Ability to obtain and maintain a NASA Public Trust / badging clearance