Support Engineer Team Lead
Role details
Job location
Tech stack
Job description
The Support Team Lead will work closely with the Global Head of Support, DevOps, and Development teams to lead the Support team located in Dallas and represent KMS Lighthouse as a professional and technical authority for clients., * Function as the primary technical team player and coach
- Responsible for leading the support team in day to day operations
- Providing a high level of troubleshooting for our major clients in North America and around the Globe
- Generate and provide reports to upper management
- Receiving tickets, screening them, distributing to specialized team members, and working on tickets
- Working closely with development teams and DevOps teams
- Troubleshooting incidents and system events; escalating to specialized teams when necessary
- Taking an active role in the customer lifecycle and business continuity events
- Interfacing with clients for live troubleshooting and/or technical calls
Requirements
Do you have experience in Windows Server administration?, * 5+ years of experience as a Support Engineer or similarly technical role supporting enterprise-level clients
-
Experience supporting a SaaS is required
-
2+ years of experience with Linux administration and scripting is required
-
Knowledge of Tomcat, Apache, Jetty, and Nginx
-
Must have prior experience working with Microsoft Azure or other Cloud Providers
-
Knowledge of Windows administration
-
Experience working with Virtualization systems (VMWare or other)
-
Leadership skills and abilities are a must
Benefits & conditions
Pulled from the full job description
- Health insurance
- Paid time off
- Vision insurance
- Dental insurance
- Paid holidays, * Medical, Dental, Vision
- 401K & 401K Match
- PTO & Sick Days
- 11 Paid Holidays