Desktop Support Technician

Iron Service Global Inc

Deerfield, United States of America

7 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Junior

Compensation

$ 46K

Deerfield, United States of America

Microsoft Windows

Microsoft Active Directory

Desktop Computing

Issue Tracking Systems

Virtual Private Networks (VPN)

Microsoft Office

Remote Desktop Services

Wi-Fi Technology

Laptops

ServiceNow

User Accounts

Provided first-line technical support to end users via phone, email, and ticketing systems
Diagnosed and resolved issues related to Windows OS, hardware, and standard applications such as Microsoft Office
Managed user accounts, password resets, and access permissions using Active Directory
Installed, configured, and maintained desktops, laptops, printers, and other peripherals
Logged and tracked incidents using ticketing tools like ServiceNow , ensuring SLA compliance
Troubleshot basic network connectivity issues (Wi-Fi, VPN, IP configuration)
Escalated complex technical issues to Level 2/3 support teams
Delivered remote support using tools like Microsoft Teams and Remote tool

Do you have experience in Windows Remote Desktop?, * Desktop support: 1 year (Required)

$21 - $22 an hour - Full-time, Contract, Pulled from the full job description