Senior IT Support Engineer

We are looking for a hands-on IT Support Engineer to join our Managed Services team, supporting and delivering secure, reliable IT services for business customers across a range of sectors.

This is a varied technical role combining support, infrastructure administration, project work, and service improvement. It would suit someone with a solid engineering foundation, a practical mindset, and the reliability to take real ownership of technical work and see it through properly.

We are looking for someone who takes ownership, stays organised, and follows technical work through to completion. The right person will be technically capable, professional with customers, clear in their communication, and comfortable working with both internal teams and external stakeholders.

The role includes exposure to AWS and Azure-based customer environments, but this is not a standalone senior cloud architect role. The successful candidate will be supported on more complex cloud work by senior technical leadership and trusted partner resources, while continuing to develop their own capability across cloud, infrastructure, and service delivery.

As the business grows, there is clear scope for the right person to take on greater responsibility and develop into a senior or team leadership role over time., * Deliver technical support, administration, and implementation across customer environments

• Support Microsoft 365, endpoint & identity management, networking, server, and security-related platforms
• Support the delivery, administration, and ongoing improvement of AWS/Azure based customer environments
• Work directly with customers to troubleshoot issues, carry out technical changes, and provide clear updates
• Take ownership of incidents, service requests, changes, and technical tasks through to completion
• Support onboarding work, installations, project delivery, and service improvement initiatives as required
• Carry out routine maintenance, operational checks, and infrastructure changes across customer environments
• Produce clear technical documentation, handover notes, and internal records
• Identify recurring issues, risks, and opportunities for operational improvement
• Contribute to internal standards, processes, and technical best practice
• Work with senior technical resources on more complex cloud or infrastructure changes where required
• Participate in a shared on-call rota focused on critical alerts and high-priority issues only

Do you have a valid Driving License license?, Do you have experience in IT support?, * Proven experience in a technical engineering role within Managed Services, IT support, or infrastructure environments - Minimum 2 years Experience

• Strong working knowledge of Microsoft 365 and Windows-based environments
• Good experience supporting end-user, server, and infrastructure platforms in live customer environments
• Practical exposure to AWS, such as supporting or administering services including EC2, IAM, S3, Route 53, VPC, security groups, backup, or monitoring
• Able to work confidently within established cloud environments, with the judgement to escalate more complex architectural matters where appropriate
• Good understanding of networking fundamentals, including switching, wireless, firewalls, and connectivity troubleshooting
• Experience with endpoint management and modern device administration
• Strong troubleshooting and problem-solving skills
• Able to prioritise workload effectively and manage tasks through to completion
• Comfortable working independently and taking responsibility for assigned work
• Confident communicating with customers and colleagues in a clear and professional manner
• Organised, dependable, and capable of representing the business well
• Must be based in South Yorkshire or within a reasonable commuting distance
• Full UK driving licence and willingness to travel to customer sites when required

Desirable Experience

• Microsoft Intune and Entra ID
• AWS monitoring, backup, security, or cost-management fundamentals
• Virtualisation and server infrastructure
• Backup and disaster recovery platforms
• Cybersecurity tooling and security-focused service delivery
• SIEM and EDR awareness
• VoIP systems within small and medium business environments
• SNMP and related monitoring platforms
• Experience working in regulated, security-conscious, or compliance-driven environments
• Previous involvement in technical project delivery, migrations, or service improvement work
• Exposure to Cisco, Juniper, Palo Alto, or similar infrastructure technologies

Personal attributes

• Professional and customer-focused
• Reliable and accountable
• Practical and methodical
• Calm and effective under pressure
• Comfortable taking ownership and responsibility
• Willing to learn, develop, and grow with the business
• Able to work both independently and as part of a wider team

Security and vetting

Due to the nature of some customer environments, the successful candidate must be willing and able to undergo background screening and vetting checks where required.This may include employment history checks, right to work verification, criminal record checks where appropriate, and eligibility to undergo higher levels of security vetting in future if required by customer engagements.Current security clearance is not essential, but candidates must be comfortable working in environments where formal background checks and vetting may form part of the role.