3rd Line Engineer Support

Your new role

Overview: An opportunity has arisen for an experienced 3rd Line ICT Support Engineer to join a collaborative IT function within a purpose-driven organisation. The role focuses on ensuring a secure, reliable, and high-performing IT environment while contributing to technical project delivery and providing senior-level support across the business.

Key Responsibilities

Infrastructure & Support:

• Maintain the availability, performance, monitoring, and security of the organisation's IT infrastructure
• Act as an escalation point, taking ownership of complex incidents and seeing them through to resolution
• Support the IT Service Desk by providing expert-level (3rd line) technical assistance
• Ensure incidents are logged, investigated, and resolved in line with internal standards

Project Delivery

• Deliver technical elements of IT projects, ensuring successful implementation
• Contribute to structured project environments (e.g. PRINCE2-style frameworks)
• Provide clear progress updates to relevant stakeholders

Systems & Technical Expertise

• Deploy, configure, and secure Microsoft Azure environments
• Implement and maintain networking hardware, including routers, switches, and wireless access points
• Stay up to date with emerging technologies across hardware and software

General Responsibilities

• Maintain high standards of customer service and communication
• Build effective working relationships with internal teams and stakeholders
• Travel nationally when required
• Participate in out-of-hours support when necessary
• Undertake relevant training and contribute to continuous improvement
• Ensure confidentiality of sensitive information at all times

About You

Essential Skills & Attributes

• Strong problem-solving ability and experience working under pressure
• Excellent communication and interpersonal skills
• Highly organised with the ability to prioritise workloads effectively
• Customer-focused approach
• Self-motivated with a proactive attitude to learning and development
• Ability to align technology solutions with business needs
• Awareness of health and safety in IT environments (workstations and comms rooms)
• Full UK driving licence

Technical Experience

• Windows 11 and ChromeOS environments
• Centralised OS deployment tools
• Desktop/laptop support (Windows & Chromebook)

Microsoft technologies:

• Active Directory, Group Policy, Entra ID

• Azure (VMs, storage, networking, security, monitoring)

• Microsoft 365, Exchange Online, Defender, Purview

• PowerShell scripting

• Networking fundamentals (DNS, DHCP, VPNs e.g. SonicWall)

• Router and wireless technologies (e.g. DrayTek)

• Broadband technologies (FTTC, FTTP, SOGEA)

• VoIP systems

• Printers, MFDs, and scanners

Experience:

• 3 years working in an IT support or infrastructure environment
• Experience with ITSM tools (e.g. Vivantio or similar)
• Exposure to structured project delivery environments (e.g. PRINCE2)
• Mobile Device Management (MDM) and application support
• Asset management platforms (e.g. ManageEngine Endpoint Central or equivalent)

Qualifications (Desirable) Microsoft Azure Administrator Microsoft Security, Compliance & Identity Fundamentals CompTIA A+ PRINCE2 ITIL

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. #4800611 - Aaron

Essential Skills & Attributes

• Strong problem-solving ability and experience working under pressure
• Excellent communication and interpersonal skills
• Highly organised with the ability to prioritise workloads effectively
• Customer-focused approach
• Self-motivated with a proactive attitude to learning and development
• Ability to align technology solutions with business needs
• Awareness of health and safety in IT environments (workstations and comms rooms)
• Full UK driving licence

Technical Experience

• Windows 11 and ChromeOS environments
• Centralised OS deployment tools
• Desktop/laptop support (Windows & Chromebook)

Microsoft technologies:

• Active Directory, Group Policy, Entra ID

• Azure (VMs, storage, networking, security, monitoring)

• Microsoft 365, Exchange Online, Defender, Purview

• PowerShell scripting

• Networking fundamentals (DNS, DHCP, VPNs e.g. SonicWall)

• Router and wireless technologies (e.g. DrayTek)

• Broadband technologies (FTTC, FTTP, SOGEA)

• VoIP systems

• Printers, MFDs, and scanners

Experience:

• 3 years working in an IT support or infrastructure environment
• Experience with ITSM tools (e.g. Vivantio or similar)
• Exposure to structured project delivery environments (e.g. PRINCE2)
• Mobile Device Management (MDM) and application support
• Asset management platforms (e.g. ManageEngine Endpoint Central or equivalent)

Qualifications (Desirable) Microsoft Azure Administrator Microsoft Security, Compliance & Identity Fundamentals