End User Computing (EUC) Engineer

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system., At Regions, the End User Computing (EUC) Engineer is responsible for designing, implementing, and maintaining desktop solutions that leverage various technologies and platforms. This role collaborates with cross-functional teams to understand business requirements, design scalable and secure architectures, and ensure a smooth deployment and operation of desktop environments., * Designs end-to-end desktop solutions by analyzing business requirements, assessing existing infrastructure, and delivering scalable, secure, and high-performance architectures

• Designs and integrates application and desktop products, including virtual apps and desktops, to provide comprehensive and cohesive desktop solutions
• Configures and manages virtual machines, session hosts, virtual networks, and storage to create and maintain virtual desktop environments
• Ensures proper image management, user profile management, and application delivery mechanisms
• Designs and configures network connectivity between on-premises infrastructure and cloud serves, including network security measures, such as firewalls, VPNs, and load balancers, to ensure secure and efficient data transfer
• Optimizes desktop environments for performance, scalability, and user experience
• Monitors and tunes resource allocation, load balancing, and network bandwidth to ensure optimal performance
• Implements security measures, including data encryption, access controls, and compliance requirements, to protect desktop environments and ensure compliance with industry regulations and organizational policies
• Designs and implements high availability and disaster recovery solutions to minimize downtime and data loss
• Creates redundancy mechanisms, backup strategies, and failover mechanisms to ensure business continuity
• Assist with the set-up of monitoring tools and processes to proactively monitor desktop infrastructure
• Identifies and troubleshoots performance issues, system errors, and network connectivity problems to maintain a stable and reliable environment
• Creates design documentation, implementation guides, and operational procedures, policy documents and controls
• Leads and coordinates with cross functional teams, to design and provide a timely resolution to all escalated issues related to the service. These cross functional teams include among others, support teams, agent owners, security and network teams and application SME's
• Writes, tests, validates, and installs packages for software upgrades/patches
• Provides support for incidents and problems escalated from our tier 1 and 2 support teams with a particular focus on PC hardware, operating systems, peripherals, and other issues, * Implement and support Jamf Pro configurations including configuration profiles, policies, smart groups, inventory collection, and enrollment workflows.
• Assist with Zero-Touch Provisioning for macOS using Automated Device Enrollment (ADE) through Apple Business Manager.
• Apply and maintain macOS configuration baselines aligned with Bank security standards, CIS benchmarks, and MDM capabilities.
• Create and maintain macOS packages, scripts, and automation to support software deployment, patching, and endpoint configuration.
• Support integrations between Jamf Pro and enterprise systems such as identity providers, certificate services, and security platforms.
• Participate in macOS version lifecycle activities including testing, validation, phased deployments, and user communications.
• Leverage Jamf Pro APIs and built-in tooling to support reporting, remediation workflows, inventory accuracy, and configuration compliance.
• Develop and maintain scripts (bash, zsh, or Python) to assist with Jamf automation, macOS compliance checks, and provisioning tasks.

macOS Platform Knowledge

• Demonstrated working knowledge of macOS system behavior including permissions, FileVault, MDM concepts, and security features.
• Experience using Apple Business Manager capabilities such as ADE and VPP for application deployment and device lifecycle support.
• Support macOS identity and authentication integrations, including certificates, SSO, and modern authentication methods.
• Stay current with Apple platform updates and new capabilities, contributing recommendations to improve reliability, security, and user experience.

Troubleshooting & Operational Support

• Serve as an escalation resource for macOS and Jamf Pro issues requiring advanced troubleshooting beyond standard support queues.
• Collaborate with security, infrastructure, and identity teams to support standardized macOS endpoint management across the Bank.
• Contribute to engineering documentation including build procedures, configuration standards, deployment guides, and operational runbooks.

• Bachelor's degree in computer science, information technology, or a related field and four (4) years designing and implementing desktop solutions
• Or High School Diploma/GED and eight (8) years designing and implementing desktop solutions
• Experience in network design, including connectivity options, firewalls, VPNs, and load balancers

Preferences

• Related certifications in A+, Azure, Citrix, Jamf, Microsoft technologies, etc.

Skills and Competencies

• Ability to work with minimal supervision
• Excellent customer service skills
• Familiarity with identity and access management concepts
• Knowledge of operating systems
• Knowledge of security best practices, data encryption, access controls, and compliance requirements
• Knowledge of systems automation tools including PowerShell, VB scripting, or Shell scripting
• Knowledge of typical server applications and services, (SCCM, SQL, Active Directory, WSUS, GPOs, Jamf, etc.)
• Knowledge of virtual desktop services
• Strong analytical, problem-solving, and conceptual skills
• Strong verbal and written communications skills
• Understanding of performance optimization techniques, monitoring tools, and troubleshooting methodologies, Preferred macOS / Jamf Experience
• Jamf certification at the 200 or 300 level (or equivalent hands-on experience).
• Experience supporting macOS devices in enterprise or regulated environments.
• Familiarity with macOS security tooling such as Jamf Protect, EDR platforms, certificate services, and OS hardening practices.
• Exposure to integrating macOS into environments with Windows-centric tooling (e.g., Intune Conditional Access, Microsoft Defender).

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.

This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. The locations available for this role are Birmingham, AL.

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Position Type Full time

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.