3rd Line/Team Leader - Service Desk

We are seeking a an experienced and comfortable individual to lead the service desk on a day to day basis. Our service desk is responsible for Incidents, Problems, Service & Change requests. We Manage, Monitor and Support all of our client services through the Service Desk, this is therefore a key role. You will need not only the technical skills to problem solve but also coach, lead and support the rest of the team with confidence., · Deliver Managed Services including IT support for a range of service offerings

· Perform server administration, Active Directory management, patching, and backup restoration.

· Lead network troubleshooting and advanced firewall configurations, VPN, and ADVPN.

· Handle VOIP deployments and advanced telephony configurations.

· Implement security best practices, monitor endpoint protection, and respond to incidents.

· Mentor and support junior team members, providing knowledge sharing and escalation guidance.

· Produce high-quality documentation, change control compliance, and technical guides.

Do you have a valid Driving License license?, Do you have experience in Microsoft Windows Server?, · 3+ years in Managed Service environment delivering IT support / 3rd line

· Strong Microsoft server, Azure, and endpoint management experience.

· Advanced networking: firewalls, site-to-site VPNs, network topologies, ADVPN.

· VOIP and telephony systems knowledge.

· Security: phishing response, incident escalation, vulnerability management, Cyber Essentials

· Excellent problem-solving and communication skills; proactive and client focused.

· Holding of industry recognised certification such as: Microsoft, Fortinet, Comp TIA is advantageous, * Customer service: 3 years (required)

• Managed Service: 3 years (required)

Licence/Certification:

• Driving Licence (required)

Pulled from the full job description

• Free parking
• Private dental insurance
• Company pension
• Private medical insurance
• Casual dress
• On-site parking, · Free onsite parking

· Company pension and health insurance

· Company workwear

· Paid industry certifications

· Team events

· Career growth opportunities

Working Hours:

You will be predominantly based in our office in Ellesmere Port but may spend time visiting client sites across the UK, that includes overnight stays during the week.

· Rotational shift pattern (Week 1: 8-4, Week 2: 8-4, Week 3: 9-5, Week 4: 10-6 with OOH)

· Out-of-hours coverage 1 in 4 pattern, with supplementary pay

Salary: £30,000-£35,000 + OOH (£2,200 approx.)

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking
• Private dental insurance
• Private medical insurance

Our clients rely on us as trusted partners for a variety of services such as connectivity, applications, hardware, security, and disaster planning. We are a people first business, and this shines through in everything we do.