Isp Service Operations (Information Technology)

Working in the Information Services - Service Operations team to deliver end user and infrastructure support that ensures that the department meets and exceeds agreed service levels to its customers. Develop innovative solutions to solve business problems and identify opportunities to drive efficiencies across the Council., * Where required by a line manager, implement, improve, maintain and support infrastructure and systems to meet and/or exceed agreed service levels.

• Where required by a line manager, deliver end user support to meet and/or exceed agreed service levels.
• Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement.
• Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant.
• Collaborate with colleagues to identify and investigate problems in systems and services throughout the organisation. Assist with the implementation of remedies and preventative measures.
• Maintain an understanding of advances in the relevant technology environment and be able to deliver expert advice while looking at ways that new technology can be implemented to deliver service improvements.

Do you have experience in PowerShell?, * Knowledge of the ITIL framework and the ability to work within it

• Advanced desktop support at a 3rd line level within a Wintel environment
• Supporting virtual desktop environment - Windows Hyper-V and RDS
• Support of endpoint enterprise management technologies o MDM - Microsoft Intune and Autopilot, Samsung Knox o Active Directory on premise and Azure/Entra
• Endpoint personalisation and environment - GPO, Powershell, Ivanti
• SMB Shares and NTFS security
• Proxy and Web Content Filtering