Computer Supp Spec II

• Oversees and manages the College's desktop support, including prioritizing and managing tickets, as well as proactively replacing, deploying and maintaining the technology needs of the College's faculty and staff. Manages ticket life-cycle including assignment, resolution, documentation, follow-up, and escalation of service requests.
• Utilizes centralized desktop management software , sensitive data stewardship software , asset management tools, and other on-going institutional endpoint security and compliance systems to maintain and secure College of Letters & Science assets.
• Works closely with College of Letters & Science faculty and staff to assess, recommend, deploy, and maintain IT solutions.
• Ensures compliance with University and College IT security procedures and best practices.
• Trains faculty and staff how to properly maintain hardware and software security.
• Engages with the larger IT community to identify and support all MSU users.
• Participates in "Shared Services" software support and management as deemed appropriate by their supervisor.
• Provides installation, end-user support, and troubleshooting for desktop computing hardware, software, and peripherals.
• Provides hardware and software lifecycle management by researching, evaluating, recommending, purchasing, and implementing replacement technology as necessary.
• Train and manage student workers as needed.

Do you have experience in macOS administration?, Reporting to the College of Letters and Science (CLS) Senior IT Support Manager, the full time Computer Support Specialist II will provide high quality, advanced customer-oriented IT support for the faculty and staff of CLS. The Computer Support Specialist II handles deployment, maintenance, security, miscellaneous projects, and engages with the larger IT community on behalf of the CLS Senior IT Support Manager. S/he serves as the lead desktop support position in the College and local expert deploying and maintaining a broad range of technology, and acting in a diverse set of IT support functions including but not limited to: desktop hardware, desktop software, wired/wireless network troubleshooting, thin/zero clients, virtual machines, IT security, printers, specialty computing hardware used in scientific research, project planning and implementation, end-user training, etc. The successful candidate will be friendly, self-starting, detail-oriented, organized, efficient, and quick-learning, in addition to being capable of working on site, alone, and as part of a team., * Two years of full-time progressively responsible IT experience in an enterprise environment, or an equivalent combination of work experience, relevant education, and professional certifications.

• Demonstrated experience providing exceptional customer service and deployment, maintenance and troubleshooting on a wide variety of hardware, software and peripherals including Microsoft Windows, Apple MacOS/iOS, and Android devices.

• Demonstrated success troubleshooting technical desktop computer problems in an enterprise network, with experience in a Microsoft Active Directory environment.

• Ability to pay close attention to detail, utilize and build processes, and a desire to learn new things.

Preferred Qualifications - Experience, Education, Knowledge & Skills

• Demonstrated experience working in an enterprise ticketing system.

• Demonstrated experience with virtual desktops, , and/or applications (e.g. Dell WYSE and Teradici).

• Demonstrated experience with Linux desktops.

• Demonstrated experience with printing .

• Demonstrated experience working with specialized scientific hardware and software.

• Demonstrated experience with website content management systems.

• Demonstrated experience with Mac endpoint management systems.

• Industry certifications (CompTIA, Microsoft, VMware, ISC, etc.).

The Successful Candidate Will

• Demonstrate advanced technical ability in IT support areas and expertise sharing.
• Ability to communicate effectively with faculty, staff, students, and supervisor , both verbally and written.
• Demonstrate excellent critical thinking and problem-solving skills.
• Be prompt and courteous with all customers .
• Ability to adapt to ever changing priorities.
• Desire and ability to learn new things about technology and MSU.
• Exercise a high level of initiative and good judgment.
• Work effectively and efficiently both alone and as part of a team.
• Work effectively with minimal supervision.
• Prioritize and organize workload.
• Be thorough and possess excellent attention to detail.
• Ability to identify recurring problems and propose resolutions.
• Ability to maintain a welcoming, organized workspace.
• Mitigate conflict and maintain positive working relationships.
• Ability to represent CLS and its departments and centers to others in a professional and courteous manner., This position is occasionally required to perform off-hours projects and/or maintenance to minimize user interruptions and periods of downtime., To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.