IT StoreFront Specialist (5311)

The IT Storefront Specialist is an entry-level role responsible for providing front-line IT support and administrative assistance for NMCI users. This position supports day-to-day operational activities by issuing equipment, tracking inventory and tasks, documenting work performed, and assisting customers and team members with basic hardware and software needs.

This role is ideal for individuals beginning a career in IT support who are looking to gain hands-on experience in an enterprise environment. This role is full-time, and requires 5 days a week on-site, in Patuxent River, MD.

Essential Duties & Responsibilities:

• NMCI Computer Deployment

• Support new computer distribution to end users
• Assist with the exchange of problematic computers when applicable
• Support computer turn-in and equipment collection for exiting employees

• Peripheral Distribution

• Issue standard IT peripherals including headsets, microphones, cameras, keyboards, and mice
• Track issued equipment and maintain accurate records

• New Employee Check-In Support

• Assist with issuing required equipment for new hires, including computers and peripherals
• Help verify that new user accounts and systems are functional on day one

• Technology Refresh Support

• Assist with NMCI laptop and desktop refresh efforts for users
• Provide basic customer guidance during the technology refresh process
• Ensure users understand how to operate newly issued equipment

Do you have experience in Customer communication?, * Clearance Required: Must be able to obtain a Secret clearance

• Active clearance preferred
• US Citizenship required for work on DoD contract

• 1 year of customer service experience
• Basic knowledge of computer hardware and software concepts
• Familiarity with Microsoft tools such as Outlook, Excel, Word, and Teams
• Attention to detail and ability to accurately document work performed
• Ability to work effectively as part of a team
• Strong written and verbal communication skills
• Willingness to learn, take direction, and assist with tasks as needed

At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success. We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what's possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration. SMX is an Equal Opportunity employer including disabilities and veterans. Selected applicant may be subject to a background investigation and/or education verification. SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).