IT Support Specialist - MSP Environment

Core Support Duties

• Provide day-to-day technical support for client hardware, software, and network issues (remote and on-site)
• Troubleshoot Windows and macOS workstation issues
• Support printers, peripherals, and basic networking connectivity
• Follow documented procedures and escalation paths

Systems & Platform Support

• Perform user-level support tasks in Microsoft 365, Azure AD (Entra ID), and Active Directory
• Assist with account provisioning and deprovisioning following established onboarding/offboarding checklists
• Support VPN connectivity and basic firewall/Wi-Fi troubleshooting
• Assist with Meraki and UniFi device support under direction of the Lead IT Specialist

Tools & Documentation

• Use RMM and ticketing systems to monitor, troubleshoot, and document work
• Accurately document all work performed, time spent, and resolution steps in tickets
• Follow internal documentation standards and templates

Security & Best Practices

• Assist with endpoint security tools (EDR/MDR) and follow security best practices
• Identify and report potential security concerns to the Lead IT Specialist

What This Role Is Not

To avoid overlap and ensure clarity, this role does not:

• Own client environments or make architectural decisions
• Lead projects or approve technical changes
• Assign or review other technicians' tickets
• Serve as the final escalation point

Do you have experience in Wireless networking?, This is an excellent opportunity for someone with IT or MSP experience who wants to build skills, work across diverse environments, and grow within a fast-paced managed services provider., * 2 years of IT support experience (MSP experience preferred)

• Working knowledge of Microsoft 365 administration
• Basic understanding of networking concepts (VPN, firewalls, Wi-Fi)
• Experience supporting Windows and/or macOS endpoints
• Strong troubleshooting, communication, and documentation skills
• Ability to follow procedures, escalation paths, and technical direction
• Experience with Intune or other MDM solutions

Preferred (Nice to Have)

• Familiarity with Cisco Meraki or UniFi environments
• Google Workspace support experience
• Basic PowerShell or scripting exposure, * Do you have at least 1-2 years of hands-on IT support experience in a professional environment (help desk, MSP, internal IT, or similar role)?

Pulled from the full job description

• Paid time off, * Part-time position
• Operational hours: 6:00 AM - 5:00 PM (America/Phoenix)
• Must be able to work assigned shifts within this window
• Occasional weekend or after-hours work may be required

Compensation & Benefits

• Full-time, hourly position based on experience
• Opportunity for growth within a growing MSP
• Exposure to a wide range of technologies and client environments
• Supportive team environment with clear career progression

Why Join Turning Point IT?

At Turning Point IT, we do IT the RIGHT Way:

• Reliable
• Integrity-driven
• Growth-focused
• Helpful
• Tenacious

You'll gain real-world experience, strong mentorship from senior staff, and a clear path forward as your skills grow.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Paid time off

Turning Point IT is seeking a Full-Time IT Support Specialist to provide frontline technical support to our clients and assist with ongoing IT operations. This role focuses on execution and support, working under the guidance of a Lead IT Specialist and leadership team.