Customer Solutions Specialist

The Customer Solutions Specialist plays a key role in supporting frontline customer interactions and ensuring a seamless end-to-end service experience. This position is responsible for accurate order management, timely communications, and effective issue resolution. The specialist works closely with internal teams, including production, logistics, sales, and operations to meet customer needs, uphold service standards, and maintain strong customer relationships. The role requires a high level of accuracy, professionalism, and a solutions-focused mindset., Order Management & Communication

• Enter and manage customer orders with accuracy, including lead times, pricing, specifications, and acknowledgements.
• Monitor shipments proactively and provide timely status updates.
• Serve as the primary contact for inquiries related to products, orders, logistics, and lead times.
• Understanding of product offerings, refills, and alternative options.
• Support of Market Sales Reps, dotted line to Regional Sales Managers

Issue Resolution

• Investigate and resolve order discrepancies, service concerns, and quality issues.
• Manage returns, exchanges, credits, and billing questions with accuracy and professionalism.
• Troubleshoot product and order issues, escalating complex cases while keeping customers informed.

Cross-Functional Collaboration

• Coordinate with production, logistics, shipping, sales, and operations to ensure orders meet requirements and timelines.
• Manage warranty inquiries and special lead-time requests with transparency.
• Partner with sales to understand customer priorities and long-term goals.

Customer Relationship Management

• Build strong, trust-based customer relationships that support satisfaction and retention.
• Oversee the full order lifecycle and identify opportunities to enhance the customer experience or recommend complementary products and services.
• Responsible for dispenser installation process and follow-through.

Continuous Improvement

• Participate in initiatives that improve customer experience and operational processes.
• Document customer-reported issues and support corrective actions to prevent recurrence.

Do you have experience in Customer returns handling?, Do you have a Associate's degree?, · Work experience is equivalent to a two-year associate degree, or a combination of relevant experience and 2+ years in customer service, order management, or inside sales.

· Excel and PowerPoint presentation skills highly preferred

• Strong communication, problem-solving skills with high attention to detail and accuracy
• Experience with Syspro, J.D. Edwards, CRM and Microsoft platforms a plus

· Effectively navigates multiple systems while communicating real-time information clearly and accurately.

· Collaborates efficiently in a fast-paced environment.

· Self-starter, ability to solve problems, analytical, work independently.

· Maximum 20% travel required.

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance