Information Technology Specialist

At Heritage Community Credit Union (HCCU), we're not just maintaining systems-we're elevating the member experience, strengthening security, and driving innovation across the organization. We're looking for a motivated IT Specialist who thrives in a fast-paced environment, takes ownership, and wants to make a real impact.

Why This Role is Exciting

This is more than a help desk position-this is a hands-on IT operations role with real ownership and visibility.

You will:

• Be a key driver of day-to-day IT operations and system reliability
• Work directly with leadership, vendors, and business teams
• Help strengthen security, compliance, and operational excellence
• Play a meaningful role in advancing IT capabilities across the organization
• Gain exposure to a wide range of technologies and systems

If you enjoy solving problems, improving systems, and being the person who "gets things done"-this role is for you.

What You'll Do

IT Operations & End-User Support

You'll be the go-to expert ensuring our technology runs smoothly:

• Provide Tier 1 and Tier 2 support for staff across the organization
• Troubleshoot hardware, software, and connectivity issues with urgency and professionalism
• Configure and deploy laptops, desktops, printers, and other devices
• Support branch systems, remote access, and telecommunications platforms
• Manage technology inventory, deployments, and lifecycle tracking

Systems Administration & Security

You'll help protect and strengthen our IT environment:

• Administer Microsoft 365 and cloud-based systems (user accounts, access, licensing)
• Manage Active Directory / Entra ID, including provisioning and access control
• Support security practices such as MFA, password policies, and endpoint protection
• Perform system updates, patching, and basic vulnerability remediation
• Assist with audits, access reviews, and compliance-related activities

Vendor Coordination & Issue Resolution

You'll ensure issues get resolved-fast:

• Serve as a technical liaison with key technology vendors
• Coordinate issue escalations and track resolution progress
• Communicate system updates, outages, and maintenance to staff
• Assist with testing and validation of system updates and enhancements

Operational Excellence

You'll help continuously improve how IT operates:

• Manage and track service tickets with a focus on responsiveness and quality
• Communicate clearly with users on issue status and resolution
• Participate in root cause analysis to prevent recurring issues
• Identify opportunities to improve processes, streamline work, and increase efficiency

Collaboration & Growth

You'll grow while helping the organization improve:

• Document systems, procedures, and troubleshooting steps
• Partner with IT leadership and business units on improvements
• Stay current with evolving technologies and recommend practical enhancements

Do you have experience in Vulnerability Remediation?, * Strong troubleshooting skills across Windows environments, hardware, and applications

• Experience with Microsoft 365 and Active Directory (or Entra ID)
• Understanding of basic IT security practices and compliance awareness
• Ability to prioritize work, manage multiple tasks, and follow through to resolution
• Strong communication skills and a customer-focused mindset
• Someone who takes initiative, ownership, and pride in their work

3.13.1 out of 5 stars Sacramento, CA 95827 Hybrid work $29.47 - $44.20 an hour - Full-time, Pulled from the full job description

• Health insurance
• 401(k) matching
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account
• Life insurance, At HCCU, we're actively investing in our technology environment-and this role is right at the center of that transformation.

You will have the opportunity to:

• Expand your skills across infrastructure, cloud, security, and vendor systems
• Take on increasing responsibility as you grow
• Contribute to meaningful improvements that impact the entire organization

Why Heritage Community Credit Union?

• Collaborative, mission-driven environment
• Opportunities to make a real impact-not just maintain status quo
• Supportive leadership focused on growth, development, and innovation
• A chance to be part of building the future of IT within the organization

Ready to Apply?

If you're looking for a role where you can own your work, grow your skills, and help drive real change, we'd love to talk with you.

We offer competitive wages and great benefits:

• The pay range for this non-exempt position is between $29.47 - $44.20 hourly based on experience and skills
• Corporate Bonus Program
• 401(k) with Company Matching
• Health insurance
• Dental insurance
• Vision insurance
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Long-term Disability insurance
• Voluntary Insurance Products
• Employee Assistance Program (EAP)
• Paid Holidays
• Paid Vacation & Sick time
• Participation in Company Sponsored Events
• A friendly staff and pleasant work environment