IT Hardware Specialist

The IT Hardware Specialist provides frontline support to internal employees with a strong focus on IT hardware deployment, refresh cycles, and device re-imaging. This role plays a key part in ensuring employees have properly configured, secure, and reliable endpoint devices throughout their lifecycle. Primary responsibilities include preparing, configuring, deploying, refreshing, and redeploying laptops and peripherals, as well as supporting employee onboarding and offboarding activities. This role supports inventory management and equipment logistics, including tracking assets, coordinating inbound and outbound shipments, and maintaining accurate hardware records.

Essential Functions and Responsibilities

• Deploy, refresh, and re-image laptops and endpoint devices following standard configurations using standard build and InTune policies.
• Collaborate with Infrastructure and IT Desktop Support Technician teams to update software and hardware requirements as a part of GPOs and/or InTune policies.
• Prepare hardware for new hires, terminations, and redeployment.
• Perform hardware diagnostics, coordinate repairs, and manage warranty replacements.
• Maintain accurate asset inventory and device lifecycle records.
• Manage IT equipment shipping, receiving, and logistics for remote and on-site employees.
• Provide basic endpoint troubleshooting and user assistance related to hardware including laptops, docks, monitors, and accessories.
• Ensure devices meet security, configuration, and compliance standards.
• Manage and resolve tickets using the ServiceNow enterprise ticketing system.
• Document solutions, troubleshooting steps, and common issues in the knowledge base.

Do you have experience in Technical support via email?, Do you have a High school diploma or GED?, * High School Diploma or equivalent

• 1-2 years of proven experience working within IT or a related field, including hands-on hardware support, execution of day-to-day IT operations, and supporting scalable, high-quality employee technology experiences
• Proven ability to deliver exceptional customer service to the employees of the company through responsive phone, email, and deskside support.
• Familiarity with device lifecycle management, asset tracking, and inventory tools
• Ability to follow standardized build processes while maintaining attention to detail.
• Strong critical thinking abilities with a track record of analyzing issues and developing effective solutions.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Strong communication skills with the ability to collaborate across technical and non-technical teams., * Associate degree in Information Technology, Computer Science, or a related field
• Exposure to endpoint management tools such as Microsoft Intune, Autopilot, SCCM, or similar solutions
• Familiarity with hybrid or cloud environments (e.g., Azure, AWS, or similar).
• Experience with automation, scripting, or modern systems management tools.
• Understanding security best practices and basic compliance requirements.

Supervisory Responsibilities This position has no supervisory responsibilities.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The physical requirements for performing the essential functions of this position require the employee to be able to:

• Sit, stand, kneel, walk, and reach.
• Be able to lift, push, pull and/or move up to 20 pounds.
• Read a computer screen and written material.
• Write, type, and use phone system.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment Good working environment with the absence of disagreeable conditions. The noise level in the work environment is usually moderate.

FlexTG is the largest Brand-Neutral Managed Print Services provider with an industry-leading Nationwide footprint. We are service and solutions professionals, providing support to clients of all sizes and industries from coast to coast. Our vast support network and unique proprietary technology make us more than Best-in-Class - we're in a class of our own.