MSP IT Support Specialist (Hybrid Remote / Field)

This role combines remote cloud administration with hands-on field engineering.

• Approximately 60% remote work from your home office
• Approximately 40% on-site client work throughout Palm Beach and Broward Counties

You'll gain experience supporting:

• Microsoft 365 environments
• Microsoft Entra ID & Intune
• Windows 11 and Active Directory environments
• Endpoint security and MDR platforms
• Network infrastructure and TCP/IP troubleshooting
• Firewalls, Wi-Fi deployments, and business systems
• Small business MSP environments and multi-tenant support

Key ResponsibilitiesField Infrastructure

• Deploy and configure network hardware at client sites
• Configure small business routers, firewalls, and wireless access points
• Install and troubleshoot network printers using proper IP-based configuration methods
• Assist with workstation deployments and network troubleshooting

Cloud & Remote Support

• Support Microsoft 365, Entra ID, and Microsoft Intune environments
• Manage endpoint enrollment, security policies, and remote administration
• Provide remote support for Windows-based business environments

Security Monitoring

• Respond to alerts from MDR (Managed Detection & Response) security platforms
• Assist with endpoint isolation, remediation, and security best practices

Client Support & Communication

• Represent ASi professionally at customer locations
• Communicate technical issues clearly with business owners and staff
• Deliver excellent customer service and follow-through

Documentation

• Accurately document tickets, systems, assets, and troubleshooting steps
• Maintain organized technical documentation and client records

Do you have a valid Driver's License license?, Do you have experience in Technical support?, Do you have a Associate's degree?, We are looking for a motivated IT professional or recent graduate who wants to build real engineering skills, not just reset passwords all day., * 1-2 years of hands-on IT experience preferred

• Help Desk
• Technical internships
• Computer repair
• Academic lab environments
• MSP or multi-client support experience is a major plus

Technical Skills

• Strong Windows OS fundamentals
• Basic understanding of:
• IP networking
• DNS
• DHCP
• Routing
• Wireless networking
• Interest in learning Microsoft Intune and cloud device management

Education & Mindset

• Degree in Information Technology, Computer Science, MIS, or equivalent experience
• Strong work ethic and willingness to learn quickly
• Able to manage responsibilities independently without constant supervision

Mobility Requirements

• Reliable personal vehicle required
• Valid Florida Driver's License required
• Comfortable traveling throughout Palm Beach and Broward Counties, * This role requires home office and local field service work split. Do you have a highly reliable personal vehicle and a valid driver's license to service client locations?
• Please type the phrase 'Ready for ASi Florida' below to confirm you have read the full job requirements.

License/Certification:

• Driver License (Required)
• "Microsoft 365" or "MD-102" Certification (Preferred)

$45,000 - $50,000 a year - Permanent, Full-time, * Health Benefit (QSEHRA): $400/month ($4,800/year) tax-free reimbursement for your personal health insurance premiums

• Vehicle Stipend: Monthly stipend to help cover local travel expenses
• Paid Certifications: 100% company-paid Microsoft certification study materials and exam attempts
• Hybrid Flexibility: Work from home while gaining real-world hands-on systems and network engineering experience
• Career Growth: Direct exposure to enterprise cloud, security, and network environments rarely available in entry-level IT roles

Applied Systems (ASi) is a Managed IT Services Provider (MSP) supporting businesses throughout Palm Beach and Broward County. Most of our clients operate in healthcare and other professional industries where reliability, security, and professionalism matter.