APPLICATIONS ANALYST

• Leads or supports requirements gathering, solution design, testing, documentation, production support, change management, upgrades, patches, integrations, and enhancements.
• Supports platforms such as OMS, Landis+Gyr Command Center, MV90, EtaPRO, OLS, Kepware, LabWorks, IBM Workload Scheduler, SolarWinds, historian/reporting tools, vendor-supported applications, and internally developed systems.
• Performs Tier 3 troubleshooting, incident response, and root cause analysis for application, interface, data, database, workflow, performance, security, and vendor related issues.
• Creates and maintains SOPs, troubleshooting guides, runbooks, support procedures, and knowledge transfer materials; provides mentorship and participates in a 24x7 on-call rotation.

Do you have experience in Vendor communication?, * Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field + 7 years of Information Technology experience.

• Must have experience supporting operational, enterprise, utility-related, vendor-supported, or internally developed applications in a production environment and experience supporting application projects, upgrades, integrations, enhancements, vendor engagements, troubleshooting, and production support activities.
• Must have strong analytical, problem-solving, communication, and collaboration skills, with the ability to work independently and support a 24x7 on-call rotation., * Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field + 5 years of Information Technology experience.
• Must have experience supporting operational, enterprise, utility-related, vendor-supported, or internally developed applications in a production environment and experience supporting application projects, upgrades, integrations, enhancements, vendor engagements, troubleshooting, and production support activities.
• Must have strong analytical, problem-solving, communication, and collaboration skills, with the ability to work independently and support a 24x7 on-call rotation.