First Line IT Support Technician

The First Line IT Support Technician will be the first point of contact for all IT-related issues across the business. Working closely with the IT team, the role involves providing day-to-day technical support to users across multiple branches, ensuring systems remain operational and issues are resolved efficiently., * Act as the first point of contact for IT support requests via phone, email, and in person

• Diagnose and resolve basic hardware, software, and network issues
• Provide support for desktops, laptops, printers, and mobile devices
• Install, configure, and set up new PCs and user accounts
• Support printer setup, maintenance, and troubleshooting across sites
• Assist with telephone system issues and basic configuration tasks
• Log, track, and update support tickets in the IT service system
• Escalate more complex issues to second line or IT management where appropriate
• Assist with onboarding new users, including device setup and access provisioning
• Maintain clear and accurate IT documentation

Do you have a valid Driving License license?, Do you have experience in IT support?, Do you have a GCSE?, This is a hands-on support role requiring strong communication skills, problem-solving ability, and a customer-focused approach., * Demonstrate strong communication skills at all levels of the business

• Work independently and as part of a team
• Show initiative and persistence in resolving issues
• Maintain high levels of organisation and attention to detail
• Manage workload effectively and prioritise tasks under pressure
• Demonstrate a commitment to ongoing learning and development

Requirements

• Good understanding of Windows operating systems and Microsoft Office
• Basic IT knowledge and troubleshooting skills
• Full UK driving licence (occasional travel between branches may be required)
• GSCE in Mathematics and English

Job Type: Full-time, * GCSE or equivalent (preferred), * IT support: 1 year (required)

Pulled from the full job description

• Employee discount
• Company pension
• Cycle to work scheme
• On-site parking, * Company pension
• Cycle to work scheme
• Employee discount
• On-site parking

A long-established, family-run builders' and plumbing merchant with over 100 years of experience supplying building and landscaping materials to both trade and public customers. The company operates 14 branches across the Midlands, offering a wide range of products including kitchens, bathrooms, timber, and insulation.