Junior IT Analyst

To provide technical support and assistance for the Company's IT, Telecommunications and Radio network and associated systems in ensuring that the IT department's services are efficiently maintained; personal safety and good housekeeping standards are as per Company Policy and Procedures; and to offer excellent customer services at all times.

Main Tasks and Responsibilities

Assisting the Information Technology department by:

• Acting as the first point of contact for IT support via online ticketing system.
• Work alongside IT Servicedesk Lead to manage service requests, incidents, and changes in our online ticketing system.
• Troubleshoot and resolve common hardware, software, mobile device and network issues for end users - on site and remote.
• Escalate complex issues to next level engineers (TSA) as required, providing clear context and information.
• Assist with user account management (password resets, permissions, onboarding/offboarding).
• Follow defined procedures and knowledge base articles to deliver consistent support.
• Maintain detailed and accurate engineering notes on BIA's internal systems.
• Deliver solutions in a friendly, approachable, and helpful manner.
• Contribute to a positive team environment and collaborate with colleagues to resolve issues.

Airport Business Continuity and corporate values

• Assisting with any emergency situation as directed by Information Technology Manager or Senior Management Team in line with the Emergency Order
• Ensuring that all statutory and company regulations regarding Health and Safety, Fire and Security and IT/Cybersecurity policies are followed to protect airport users, staff members and the business interest of the company.
• Uphold the company's information security policies and procedures, ensuring the confidentiality, integrity, and availability of company data. Any intellectual property created in the course of employment shall remain the property of the company.
• Understanding the company vision and pro-actively engage in its values

The above duties are not exhaustive, and the Company may require you from time to time, in exceptional circumstances, to do any work within your capacity. As Belfast International Airport operate 24 hours a day, 7 days a week, the individual may be required to assist on support management outside normal operational hours.

Pay: £25,000.00-£30,000.00 per year

Do you have experience in IT support?, * working in an IT environment: 1 year (required)

Pulled from the full job description

• Employee discount
• Sick pay
• Bereavement leave
• Life insurance
• Company pension
• Health & wellbeing programme
• Cycle to work scheme, * Bereavement leave
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free flu jabs
• Health & wellbeing programme
• Life insurance
• On-site parking
• Sick pay

Application question(s):

• Do you hold a third level IT related qualification