IT Technician

We're looking for an IT Engineer with at least 2 years' experience who enjoys solving problems, helping people, and working as part of a supportive team. You'll be providing a mix of remote and on-site support, working with a wide range of clients and technologies.

This is a great opportunity for someone who wants to grow their skills in a business where you're not just a number - you'll be trusted, supported, and given room to develop.

What You'll Be Doing

• Providing 1st and 2nd line support via phone, email, and remote tools
• Troubleshooting hardware, software, and network issues efficiently and calmly
• Managing and supporting Microsoft 365 (Exchange Online, SharePoint, Teams)
• Administering users, devices, and security via Entra ID (Azure AD) / Active Directory
• Setting up and maintaining Windows desktops, laptops, and servers
• Supporting Microsoft Office applications
• Assisting with system upgrades, migrations, and IT projects
• Keeping documentation clear and up to date

Do you have a valid Driving License license?, Do you have experience in Windows?, * At least 2 years' experience in IT support (MSP experience is a bonus, not essential)

• Solid knowledge of Microsoft 365 and Entra ID
• Good understanding of Windows 10/11 and general hardware troubleshooting
• Familiarity with networking basics and remote support tools
• Strong communication skills and a natural customer-first mindset
• Full UK driving licence

The Kind of Person Who Thrives Here

• You enjoy helping people and take pride in doing a good job
• You stay calm under pressure and don't get flustered easily
• You can explain technical issues in a simple, friendly way
• You're naturally curious and like learning new things
• You work well in a team but are also happy managing your own workload

Pulled from the full job description

• Referral programme
• Company pension, We've built a team that supports each other, shares knowledge, and keeps things as low-stress as possible. No blame culture, no unnecessary pressure - just a group of people who want to do good work and enjoy what they do.

You'll get exposure to a wide variety of systems and clients, so there's always something new to learn, but you'll never be left to figure things out on your own.

What We Offer

• Competitive salary with performance-based bonus
• Ongoing training and development opportunities
• A genuinely supportive, friendly working environment
• Varied and interesting work across different clients and industries
• Company pension and additional benefits

If you're looking for a role where you can develop your skills, be part of a good team, and actually enjoy coming to work, we'd love to hear from you.

Information Solutions Limited is a well-established Managed IT Service Provider based in Shrewsbury, supporting organisations across the UK. We're known for our friendly approach, reliable service, and genuinely caring about both our clients and our team. We believe IT support doesn't have to be stressful - for our customers or for the people delivering it.