MAC Systems Specialist

The MAC Systems Specialist is responsible for leading the design, implementation, support, and optimization of Apple macOS environments across Scarlett Group's client base. This role serves as the internal and client-facing authority on Apple device management, security, and integration within predominantly Microsoft-based environments. The MAC Systems Specialist acts as a technical lead, supporting escalations, guiding best practices, and ensuring consistent, scalable solutions that align with client needs and Scarlett Group standards. Responsibilities & Duties

• Serve as the primary technical expert for macOS, Apple hardware, and Apple ecosystem technologies
• Design, implement, and support macOS environments in business and MSP settings
• Lead deployment and management of Apple devices using MDM platforms (e.g., Jamf, Intune, or equivalent)
• Integrate macOS systems into Microsoft 365, Azure AD, and hybrid identity environments
• Provide advanced troubleshooting and resolution for complex Apple-related issues
• Support and guide Helpdesk and Tier 2 teams on macOS-related incidents and service requests
• Develop and maintain technical documentation, standards, and best practices for Apple environments
• Act as a client-facing resource, clearly communicating technical concepts and recommendations in business-friendly terms
• Participate in solution design, onboarding, and project implementations involving Apple infrastructure
• Ensure all solutions align with security best practices, compliance requirements, and Scarlett Group standards
• Maintain awareness of emerging Apple technologies and recommend improvements to client environments
• Collaborate with engineering, vCIO, and service teams to deliver consistent and scalable solutions
• Participate in process improvement initiatives and contribute to service delivery optimization
• Other duties as assigned

Do you have experience in macOS support?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Technology, Computer Science, or related field preferred

• 5+ years of experience supporting macOS environments in a business or MSP setting
• Strong expertise in Apple ecosystem, including macOS, iOS, and Apple hardware
• Hands-on experience with MDM tools such as Jamf, Microsoft Intune, or similar
• Experience integrating macOS devices with Microsoft 365, Azure AD, and identity management solutions
• Solid understanding of networking, security, and endpoint management principles
• Experience in a managed services environment supporting SMB to mid-market clients preferred
• Strong problem-solving and troubleshooting skills in complex technical environments
• Excellent written and verbal communication skills, with ability to work directly with clients
• Relevant certifications preferred (e.g., Apple Certified Support Professional, Jamf certifications, Microsoft certifications)

Pulled from the full job description

• Professional development assistance
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * Matching 401(k)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Certification Program
• Professional Development Assistance
• Mileage and other expenses reimbursed
• Paid time off

Environmental and Physical Requirements The work environment for this position is a standard office setting. The employee is regularly required to sit, stand, walk, and use hands to operate a computer and other office equipment. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employment Statement Employment at The Scarlett Group is "at-will." That means either you or the company may terminate your employment at any time, for any reason not prohibited by law, with or without cause and with or without notice.