IT Support Technician

We are seeking an exceptional IT Support Technician for our New Orleans QA Testing Facility. This is an exciting new role, in our recently opened testing facility., Responsibility for the NOLA Service Desk and the efficient and timely delivery of 1st/2nd line IT support to the QA testing teams Provisioning of testing equipment to QA projects in a timely manner Day to administration of local servers, systems and network devices Implementation of global policies defined by the IT Director and Head of InfoSec IT Procurement for this facility Negotiation and maintenance of vendor and consultant contracts and service agreements Maintain complete, detailed documentation of all services and systems Managing and auditing of all IT assets in the facility Vulnerability scanning and patching of endpoints Addressing security events raised by the SIEM solution Shift patterns may be flexible

Do you have experience in iOS support?, Do you have a Master's degree?, A Bachelor or Master's degree in Computer Science, Information Management Systems, or related technical field 2+ years prior IT support experience Ability to multitask and support various groups of users Excellent analytical and problem-solving skills Ability to work to tight deadlines and within constraints Team player - working effectively as part of local and global IT teams

Essential technical skills; Current server, PC and mobile hardware Good understanding of the principles of networking, and related technologies and hardware Industry recognized qualifications in IT hardware support - CompTIA A+ or equivalent Operating Systems (Windows10, OSX, iOS, Android) Excellent understanding of basic Active Directory management - User and Groups VoIP phone systems PC image deployment technologies Encryption technologies e.g. Bitlocker

• Desirable skills and experience;

Exposure to ISO 27001, MPAA or other security standards would be a strong advantage Gaming/Media Industry Experience - development, testing, publishing; handling confidential data

Pulled from the full job description

• Paid parental leave
• Parental leave
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Life insurance, Medical Plan Vision Plan Employer Paid Life Insurance Employee Assistance Program 401K w/ Matching Contribution Paid Company Holidays Paid Time Off Paid Parental Leave