IT Specialist / Technician
Role details
Job location
Tech stack
Job description
We are seeking a skilled and detail-oriented IT Specialist / Technician to join our team. Reporting to the IT Administrator or management, this experienced IT professional will provide technical support for hardware, software, and network-related issues. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and a proactive approach to problem-solving. This position offers extensive opportunities to learn, work on a wide variety of projects, and grow into a department leadership role., * Diagnose, troubleshoot, and repair end-user hardware, software, and network issues through phone, email, and in-person support.
- Analyze and document reported production outages/issues, assessing their severity and impact.
- Manage users and groups in Active Directory while adhering to information security protocols.
- Image, deploy, and configure workstations; facilitate new user setups, including orientation on software and equipment usage.
- Install, maintain, upgrade, and repair company hardware and software applications.
- Organize and schedule system upgrades and maintenance as required.
- Research and recommend modern technologies to improve business operations.
- Work both independently and as part of a team to resolve technical challenges.
- Participate in on-call support as needed.
- Perform additional duties as assigned by management.
Requirements
Do you have experience in WAN?, * Proficiency in Windows-based operating systems (Windows 10/11), iOS, and Android.
- Knowledge of Office 365 products, Active Directory, Group Policy and related applications.
- Familiarity with Windows Server 2016, 2019 & 2022 and SQL Server.
- Experience with Scale Computing or VMware is a plus.
- Relevant certifications such as A+, Security+, or Network+ are preferred.
- Knowledge of LAN/WAN Networking concepts required.
- Knowledge of MS Excel Macros, VBA and MS SQL programming helpful.
- Experience with VoIP phone systems is beneficial.
- An accounting background is helpful but not required.
- Ability to quickly learn and adapt to multiple software applications.
- Strong understanding of internet security and data privacy principles.
- Ability to maintain confidentiality and handle sensitive company information.
- Effective verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Proficient with troubleshooting hardware/software issues.
- Creative problem-solving ability and a willingness to "think outside the box.", · Requires minimum lifting ability of 30 pounds; may require heavy lifting of 50+ pounds with assistance from other team members and/or equipment., * IT: 3 years (Required)
Benefits & conditions
Pulled from the full job description
- Referral program
- 401(k)
- Health insurance
- Retirement plan
- 401(k) matching
- Paid time off
- Vision insurance, * 401(k) with employer matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- Standard 8-hour shift
If you are a motivated IT professional with a passion for troubleshooting and a commitment to delivering excellent technical support, we encourage you to apply!
Job Type: Full-time
Pay: $55,000.00 - $85,000.00 per year, * 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance