Sr Engineer, Telephony

Telephony Engineer is responsible for in-depth expertise in managing Cisco Unified Communications (UC), Cisco Packaged Contact Center Enterprise (PCCE), and Five9 Contact Center solutions. As a Telephony Engineer, you will play a crucial role in designing, implementing, maintaining, and optimizing our telephony infrastructure to ensure seamless communication and exceptional customer experiences.

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Essential Job Functions:

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.
• Design, deploy, configure, and maintain Cisco UC, PCCE, and Five9 Contact Center solutions to meet business requirements.
• Collaborate with cross-functional teams to gather telephony-related requirements and provide technical expertise during solution design and implementation phases.
• Perform system upgrades, patches, and updates for all telephony platforms to ensure optimal performance, security, and compliance.
• Monitor the telephony environment's health, troubleshoot issues, and provide timely resolution to minimize downtime and disruptions.
• Proactively identify areas for improvement and propose enhancements to enhance system performance, scalability, and reliability.
• Work closely with network and security teams to ensure telephony systems are integrated securely into the overall network infrastructure.
• Conduct regular system audits and performance assessments, producing reports and recommendations for continuous improvements.
• Provide technical support and guidance to end-users and other IT teams, addressing telephony-related queries and issues promptly.

Do you have experience in Voice over internet protocol (VoIP) configuration?, Do you have a Bachelor's degree?, * 5-7 years of experience

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field (or equivalent experience).
• Proven experience in designing, implementing, and managing Cisco UC and PCCE environments, including Call Manager, Unity Connection, Contact Center Enterprise, and related components.
• Familiarity with Five9 Contact Center solution setup, configuration, and administration.
• Cisco certifications such as CCNP Collaboration or CCIE Collaboration are highly desirable.
• Strong understanding of VoIP protocols, SIP, RTP, and related telephony technologies
• Proficiency in network protocols, routing, and switching relevant to telephony systems.
• Solid troubleshooting skills to diagnose and resolve complex telephony issues
• Experience in scripting and automation for telephony provisioning and management is a plus.
• Excellent communication skills to interact effectively with technical and non-technical stakeholders.
• Ability to work collaboratively in a team environment and adapt to changing priorities, This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range.

Pulled from the full job description

• Tuition reimbursement, * This position pays between $92,400-138,600 based on experience

Join an award-winning company

Five-time winner of "Best in KLAS" 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: * Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. * Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. * Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.